Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264373 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (101 biz days late)
Active: 116 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
115d
▶ Clock Running
Status: Assigned
Apr 11 → Sep 25, 2025
115 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Entered
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 116 of ? biz days used
Created: Apr 10, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Sep 25 Assigned ▶ Running 115 116
Sep 25 → Sep 25 Entered ▶ Running 0 116
Sep 25 → Sep 25 Ready for Scheduling ▶ Running 0 116
Sep 25 → Sep 25 Assigned ▶ Running 0 116
Sep 25 → Sep 25 Tech On Site ▶ Running 0 116
Coordinators 117.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
117.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Sep 25, 2025 (147 days late)
📅
116.6 days Total Age
⏱️
116.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
116.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 116.0 days stuck in "Assigned"
⏱️
Total Delay 116.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
116.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/25/25 AJinerson - reassigning per tech request who is covering in area this week.

🔧 Work Performed
PM Service
🔍 Technician Findings
PM Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264373
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 116.0 business days
🆕
▶
2 Status: Entered Sep 25, 3:02 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
▶
2 Status: Tech On Site Sep 25, 5:02 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1.5
✔️
▶
2 Status: Completed Sep 25, 5:07 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Sep 26, 4:42 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
⏳ 1.9 business days
🧾
Invoice Created Sep 29, 10:45 AM
Invoice Number: SM-242249

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 116.0 business days (threshold: 4.0 business hours)
Exceeded by 115.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-242249

Work Details (2)

Name Type Status Qty Amount Date
WL-02949504 Labor Open 0.5 $0.00 Sep 25, 5:04 PM
WL-02949505 Labor Open 1.5 $0.00 Sep 25, 5:04 PM

Details