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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264374 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (169 biz days late)
Active: 184 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
181d
▶ Clock Running
Status: Assigned
Apr 11 → Jan 5, 2026
181 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: Completed
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Entered
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 184 of ? biz days used
Created: Apr 10, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Jan 5 Assigned ▶ Running 181 182
Jan 5 → Jan 6 Completed ▶ Running 1 183
Jan 6 → Jan 6 Entered ▶ Running 0 183
Jan 6 → Jan 7 Assigned ▶ Running 1 184
Coordinators 184.9d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Coordinators
184.9 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Jan 7, 2026 (251 days late)
📅
184.6 days Total Age
⏱️
182.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
183.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 19, 2025
Visit 2 Jan 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 182.0 days stuck in "Assigned"
⏱️
Total Delay 183.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
183.4d / 0.5d SLA
Completed
1.1d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/6/26 AJinerson - Received notice from FSE that this WO needs to be reassigned to different technician who serviced this after it was assigned originally.

🔧 Work Performed
12.19.25 CNL 01.05.26 PM service 0.06 ohms 087-173uA
🔍 Technician Findings
0.06 ohms 087-173uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264374
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 173.0 business days
⏱️
4x Labor Added Dec 20, 2:09 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 0.5
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Jan 5, 6:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned
To: Completed
Duration in Previous: 269d 10h
🆕
▶
2 Status: Entered Jan 6, 3:52 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
✔️
Status: Completed by Matthew Sebzda Jan 7, 9:33 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17h 41m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 3:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 57m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 12, 8:40 AM
Invoice Number: SM-250715

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 182.0 business days (threshold: 4.0 business hours)
Exceeded by 181.5 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250715

Work Details (5)

Name Type Status Qty Amount Date
WL-03044482 Labor Open 1 $0.00 Dec 20, 2:09 PM
WL-03044483 Labor Open 0.5 $0.00 Dec 20, 2:09 PM
WL-03044484 Expenses Open 1 $0.00 Dec 20, 2:09 PM
WL-03044485 Expenses Open 1 $0.00 Dec 20, 2:09 PM
WL-03054093 Labor Open 1 $0.00 Jan 5, 6:27 PM

Details