Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264390 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Oct 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (123 biz days late)
Active: 138 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
137d
▶ Clock Running
Status: Assigned
Apr 11 → Oct 28, 2025
137 business days (counted)
Running total: 138 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 138 of ? biz days used
Created: Apr 10, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Oct 28 Assigned ▶ Running 137 138
Oct 28 → Oct 28 Tech On Site ▶ Running 0 138
Coordinators 139.6d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Coordinators
139.6 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Oct 28, 2025 (180 days late)
📅
138.6 days Total Age
⏱️
138.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
138.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 138.0 days stuck in "Assigned"
⏱️
Total Delay 138.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
138.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
PM Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264390
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 138.0 business days
👷
Technician Assigned by Mark Franks Oct 28, 1:11 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Oct 28, 6:15 PM
From: Assigned
To: Tech On Site
Duration in Previous: 200d 9h
⏱️
▶
2 3x Labor Added Oct 28, 6:37 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 26m
🏁
Status: Closed by Kevin Cogdill Oct 28, 6:43 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Oct 29, 3:47 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Oct 31, 5:07 PM
Invoice Number: SM-245081

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 138.0 business days (threshold: 4.0 business hours)
Exceeded by 137.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-245081

Work Details (3)

Name Type Status Qty Amount Date
WL-02987052 Labor Open 0.75 $0.00 Oct 28, 6:37 PM
WL-02987053 Labor Open 2 $0.00 Oct 28, 6:37 PM
WL-02987054 Expenses Open 1 $0.00 Oct 28, 6:37 PM

Details