Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264399 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Downtown, Greenville SC, 29601

Apr 10, 2025 → Feb 5, 2026

✅ Completed

PSM

SLA Clock

Last business day of April 2025 · Target: Apr 30, 2025

✗ SLA Missed (189 biz days late)

Active: 204 biz days

🕐 Clock stopped: Completed (Feb 5, 2026)

▶ Clock Running

Status: Created

Apr 10 → Apr 11, 2025

1 business day (counted)

Running total: 1 of ? biz days used

203d

▶ Clock Running

Status: Assigned

Apr 11 → Feb 5, 2026

203 business days (counted)

Running total: 204 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 5 → Feb 5, 2026

0 business days (counted)

Running total: 204 of ? biz days used

Created: Apr 10, 2025 Completed: Feb 5, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Apr 10 → Apr 11	Created	▶ Running	1	1
Apr 11 → Feb 5	Assigned	▶ Running	203	204
Feb 5 → Feb 5	Tech On Site	▶ Running	0	204

Coordinators 205.6d

Field Work 0.0d

Billing 0.1d

✗ SLA Missed

Coordinators
205.6 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Apr 10, 2025 Due: Apr 30, 2026 Completed: Feb 5, 2026 (84 days early)

📅

204.6 days Total Age

⏱️

204.0d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

204.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

2 visits On-Site Trips

👤

Self-Scheduled Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators

Visit 1 Jan 12, 2026

Visit 2 Feb 5, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 328 days old

🚨

Primary Delay 204.0 days stuck in "Assigned"

⏱️

Total Delay 204.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

1.6d / 1.0d SLA

Assigned

204.0d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.5d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Completed pm service, checked all functions, no issues found                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

3080

Timeline

📋

Work Order Created Apr 10, 3:34 PM

Work Order: WO-01264399

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Apr 11, 8:58 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 17h 23m

🚨 187.0 business days

⏱️

Labor Added Jan 12, 5:35 PM

Type: Labor

Status: Open

Qty: 1

🚨 17.8 business days

👷

▶

2 Technician Assigned Feb 5, 3:00 PM

Technician Assigned → Status: Tech On Site

🔧

Status: Tech On Site by Kevin Cogdill

From: Assigned

To: Tech On Site

Duration in Previous: 300d 7h

⏱️

▶

2 2x Labor Added Feb 5, 3:17 PM

2x Labor Added → Status: Completed

✔️

Status: Completed by Kevin Cogdill

From: Tech On Site

To: Completed

Duration in Previous: 18m

🏁

Status: Closed by Kevin Cogdill Feb 5, 3:23 PM

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 6, 4:11 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 0h

📨

▶

2 Status: Invoice Pending Feb 6, 5:15 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 1.8 business days

🧾

Invoice Created Feb 9, 9:00 AM

Invoice Number: SM-253393

Bottlenecks

Ready for Scheduling

Duration: 1.6 business days (threshold: 1.0 business days)

Exceeded by 4.4 business hours

Assigned

Duration: 204.0 business days (threshold: 4.0 business hours)

Exceeded by 203.5 business days

Closed

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Apr 10, 3:34 PM

Invoice #

SM-253393

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03062256	Labor	Open	1	$0.00	Jan 12, 5:35 PM
WL-03093579	Labor	Open	0.5	$0.00	Feb 5, 3:17 PM
WL-03093580	Labor	Open	1	$0.00	Feb 5, 3:17 PM