Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (100 biz days late)
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
83d
▶ Clock Running
Status: Assigned
Apr 11 → Aug 11, 2025
83 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Completed
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Closed
Aug 11 → Aug 12, 2025
1 business day (counted)
Running total: 85 of ? biz days used
14d
▶ Clock Running
Status: Incomplete
Aug 12 → Sep 2, 2025
14 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 15, 2025
9 business days (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 24, 2025
7 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 115 of ? biz days used
Created: Apr 10, 2025
Completed: Sep 24, 2025
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Apr 10 → Apr 11 |
Created |
▶ Running
|
1 |
1 |
| Apr 11 → Aug 11 |
Assigned |
▶ Running
|
83 |
84 |
| Aug 11 → Aug 11 |
Tech On Site |
▶ Running
|
0 |
84 |
| Aug 11 → Aug 11 |
Completed |
▶ Running
|
0 |
84 |
| Aug 11 → Aug 12 |
Closed |
▶ Running
|
1 |
85 |
| Aug 12 → Sep 2 |
Incomplete |
▶ Running
|
14 |
99 |
| Sep 2 → Sep 15 |
Ready for Scheduling |
▶ Running
|
9 |
108 |
| Sep 15 → Sep 24 |
Assigned |
▶ Running
|
7 |
115 |
| Sep 24 → Sep 24 |
Tech On Site |
▶ Running
|
0 |
115 |
Incomplete
14.9d (excluded)
✗ SLA Missed
Holding (excluded from total)
31.0 days
Coordinators
103.4 days
Over SLA
Incomplete (excluded from total)
14.9 days
Billing
1.9 days
Over SLA
Created: Apr 10, 2025
Due: Apr 30, 2025
Completed: Sep 24, 2025 (146 days late)
⏱️
84.0d in Assigned
Longest Stage
🔄
12 transitions
Status Changes
⚠️
102.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1
Aug 11, 2025
Visit 2
Sep 24, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
84.0 days stuck in "Assigned"
⏱️
Total Delay
102.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
11.4d
/ 1.0d SLA
Assigned
92.0d
/ 0.5d SLA
Tech On Site
0.0d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
1.9d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/7 JJ: Asset removed from National Contract, pls close work order and process for billing
Unit is retired
8.12.25 Hshaw - please update the tech name on WO. Placing in Incomplete due to 3 attemps not being made in the 16 or 18 month required time period.
🔧
Work Performed
8.11 Searching for asset
9.24 Searching for asset
🔍
Technician Findings
PM Service, need to locate equipment from offsite location. Equipment no longer exists at location, hasn't been seen in over a year. Lost equipment.
⚠️
Problem Description
Preventive Maintenance
Timeline
📋
Work Order:
WO-01264438
Type:
Preventive Maintenance
Priority:
PSM
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
17h 23m
🔧
⏱️
Type:
Labor, Expenses
Status:
Open
Qty:
1.25, 0.5
✔️
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
⚠️
From:
Closed
To:
Incomplete
Duration in Previous:
19h 44m
📅
From:
Incomplete
To:
Ready for Scheduling
Duration in Previous:
20d 23h
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
12d 19h
⏱️
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
9d 8h
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
2m, 0m
⏸️
From:
Closed
To:
On Hold
Duration in Previous:
18h 5m
📄
From:
On Hold
To:
Ready to Bill
Duration in Previous:
43d 1h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
3d 12h, 0m
🧾
Invoice Number:
SM-246169
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 84.0 business days (threshold: 4.0 business hours)
Exceeded by 83.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready for Scheduling
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (5)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02898231 |
Labor |
Open |
1.25 |
$0.00 |
Aug 11, 5:20 PM |
| WL-02898232 |
Labor |
Open |
0.5 |
$0.00 |
Aug 11, 5:20 PM |
| WL-02898233 |
Expenses |
Open |
1 |
$0.00 |
Aug 11, 5:20 PM |
| WL-02898234 |
Expenses |
Open |
1 |
$0.00 |
Aug 11, 5:20 PM |
| WL-02947994 |
Labor |
Open |
0.5 |
$0.00 |
Sep 24, 5:13 PM |