Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264647 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Apr 10, 2025 → Sep 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (100 biz days late)
Active: 115 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
103d
▶ Clock Running
Status: Assigned
Apr 11 → Sep 9, 2025
103 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Completed
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Closed
Sep 9 → Sep 10, 2025
1 business day (counted)
Running total: 105 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 105 of ? biz days used
10d
▶ Clock Running
Status: Reschedule
Sep 10 → Sep 24, 2025
10 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 115 of ? biz days used
Created: Apr 10, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Sep 9 Assigned ▶ Running 103 104
Sep 9 → Sep 9 Tech On Site ▶ Running 0 104
Sep 9 → Sep 9 Completed ▶ Running 0 104
Sep 9 → Sep 10 Closed ▶ Running 1 105
Sep 10 → Sep 10 Incomplete ▶ Running 0 105
Sep 10 → Sep 24 Reschedule ▶ Running 10 115
Sep 24 → Sep 24 Tech On Site ▶ Running 0 115
Coordinators 116.2d
Field Work 0.0d
Incomplete 0.1d (excluded)
Billing 0.2d
✗ SLA Missed
Coordinators
116.2 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.1 days
Billing
0.2 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Sep 24, 2025 (146 days late)
📅
115.6 days Total Age
⏱️
104.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
113.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 9, 2025
Visit 2 Sep 24, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 104.0 days stuck in "Assigned"
⏱️
Total Delay 113.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
104.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Incomplete
0.1d
Reschedule
10.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.10.25 Hshaw - placing WO to Incomplete due to 3 attemps not being made in the 16 or 18 months requires time period.

PM Service, incorrect due date per Mike Learned GE. Correct due date March 2026.

🔧 Work Performed
9.9.25 Searching for asset 9.24.25 PM Service completed
🔍 Technician Findings
PM Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264647
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 33m
🚨 102.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
⏳ 3.0 business days
🔧
▶
3 Status: Tech On Site Sep 9, 6:01 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⚠️
Status: Incomplete by Hannah Shaw Sep 10, 2:00 PM
From: Closed
To: Incomplete
Duration in Previous: 19h 55m
🔄
Status: Reschedule by Rhonnie Reeves Sep 10, 2:34 PM
From: Incomplete
To: Reschedule
Duration in Previous: 34m
🚨 11.0 business days
🔧
▶
2 Status: Tech On Site Sep 24, 5:51 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
✔️
▶
2 Status: Completed Sep 24, 5:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Sep 25, 11:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 13m
📨
Status: Invoice Pending by Hannah Shaw Sep 25, 1:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 52m, 0m
🚨 32.0 business days
🧾
Invoice Created Nov 10, 9:16 AM
Invoice Number: SM-241957

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 104.0 business days (threshold: 4.0 business hours)
Exceeded by 103.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Reschedule
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-241957

Work Details (2)

Name Type Status Qty Amount Date
WL-02930261 Labor Open 1.5 $0.00 Sep 9, 6:02 PM
WL-02948071 Labor Open 1.75 $0.00 Sep 24, 5:54 PM

Details