Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265095 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore Medical Center Hutch Metro Tower 2 — 1250 Waters Pl, Bronx NY, 10461

Apr 11, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (82 biz days early)
Active: 31 biz days
Paused: 126 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 26, 2025
126 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 31 of ? biz days used
Created: Apr 11, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 26 Ready for Release ⏸ Paused 126 —
Nov 26 → Nov 26 Assigned ▶ Running 0 31
Dispatch 0.0d
Holding 126.5d (excluded)
Coordinators 31.4d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
126.5 days
Coordinators
31.4 days
Over SLA
Billing
1.0 days
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Nov 26, 2025 (124 days early)
📅
157.4 days Total Age
⏱️
126.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
30.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 126.5 days stuck in "Ready for Release"
⏱️
Total Delay 30.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
126.5d
Assigned
0.0d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 RArnold -Emailed Kayla to get EL signed

11/04/2025 RArnold - Kayla confirmed this device has been replaced. Sent EL

11/04/2025 RArnold- Called 929 263 3715 for Kayla Velazquez. Left a message. Sending email. Vivian 02/18 @ 9 am or 02/19 @ 9am

kavelazq@montefiore.org

🔧 Work Performed
Planner Labor. EL
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 77772876 - SN US918B1867
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265095
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 127.0 business days
👷
▶
4 Status: Assigned Nov 26, 8:13 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 9:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 46m
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 18h

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03020602 Labor Open 0.016666666666667 $38.00 Nov 26, 8:14 AM

Details