Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265110 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Florida Ob/gyn Assoc Pa — 1680 Eagle Harbor Pkwy, Orange Park FL, 32003

Apr 11, 2025 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (35 biz days early)
Active: 90 biz days
Paused: 114 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸114d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 7, 2025
114 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 31 of ? biz days used
59d
▶ Clock Running
Status: Scheduled
Nov 7 → Feb 6, 2026
59 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 90 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 7 Ready for Release ⏸ Paused 114 —
Nov 7 → Nov 7 Assigned ▶ Running 0 31
Nov 7 → Feb 6 Scheduled ▶ Running 59 90
Feb 6 → Feb 6 Tech On Site ▶ Running 0 90
Dispatch 0.0d
Holding 114.5d (excluded)
Coordinators 91.1d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
114.5 days
Coordinators
91.1 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Feb 6, 2026 (52 days early)
📅
204.4 days Total Age
⏱️
114.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
90.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 114.5 days stuck in "Ready for Release"
⏱️
Total Delay 90.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
114.5d
Assigned
0.0d / 0.5d SLA
Scheduled
59.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 ALuman - sent reminder email to Wendy Chambers

11/07/2025 Cever received email from Wendy Chambers <wchambers@WomensCareFL.com> asking for Feb 6th replied confirming.

11/05/2025 Cever sent email to Wendy Chambers <wchambers@WomensCareFL.com> with date options

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 68504062 - SN US316D0695
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265110
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:41 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 115.0 business days
👷
▶
4 Technician Assigned Nov 7, 1:15 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 163d 21h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-06T15:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 60.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 6, 11:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 90d 21h
⏱️
▶
2 3x Labor Added Feb 6, 4:17 PM
3x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 58
✔️
Status: Completed by Jared Heisler Feb 6, 4:24 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 10m
⏳ 3.9 business days
⏱️
Labor Added Feb 11, 11:01 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 11:07 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Scheduled
Duration: 59.7 business days (threshold: 2.0 business days)
Exceeded by 57.7 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Feb 6, 10:00 AM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03095735 Labor Open 1.75 $0.00 Feb 6, 4:17 PM
WL-03095740 Labor Open 1.5 $275.00 Feb 6, 4:18 PM
WL-03095741 Labor Open 0.25 $0.00 Feb 6, 4:18 PM
WL-03095743 Travel Open 58 $0.00 Feb 6, 4:19 PM
WL-03100786 Labor Open 0.016666666666667 $38.00 Feb 11, 11:01 AM

Details