Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265125 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Smyth County Community Hospital — 245 Medical Park Dr, Marion VA, 24354

Apr 11, 2025 → Feb 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (49 biz days early)
Active: 37 biz days
Paused: 176 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸176d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 11, 2026
176 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 20, 2026
6 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Feb 11 Ready for Release ⏸ Paused 176 —
Feb 11 → Feb 20 Ready for Scheduling ▶ Running 6 37
Feb 20 → Feb 20 Scheduled ▶ Running 0 37
Feb 20 → Feb 21 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Holding 176.5d (excluded)
Coordinators 38.7d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
176.5 days
Coordinators
38.7 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Apr 11, 2025 Due: Apr 30, 2026 Completed: Feb 21, 2026 (68 days early)
📅
213.4 days Total Age
⏱️
176.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
38.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 176.5 days stuck in "Ready for Release"
⏱️
Total Delay 38.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
38.3d / 1.0d SLA
Ready for Release
176.5d
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 Rbailey - Rcvd call from 276.378.1000 Kayla Boyd. She advised that she did not see the email until it was too late. We decided on February 24th @ 1130. Sending email and Advising Planner to Dispatch. 276.378.1309 ULS Dept

kayla.boyd2@balladhealth.org


02/10/2026 Rbailey - Called 276.378.1300 Spoke with Jenny in Radiology. She said to speak with Nerisa, but then was Xfer'd to VM for Nerisa. NA Left VM for FU also resending email. Looking to have Patty come tomorrow at 10am


12/30/2025 EMartin called (276) 378-1300 / Nerisa Long recording stated office will be closed until January 5th at 8 am 

12/24/2025 Mklose sent email to Nerisa long FU on device

12/10/2025 mklose sent email to Nerisa Long Offered Patty Feb 4th starting @11am

🔧 Work Performed
while onsite, performed ULS PM and T&V per instruction successfully. Travel from site to home office.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 89781109 - SN US221B1691
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265125
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 177.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 11, 11:34 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 259d 20h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Feb 20, 9:26 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-20T06:00:00.000+0000, 2026-02-20T00:00:00.000+0000, 2026-02-20T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 21h
🔧
Status: Tech On Site by Patricia Gordon Feb 20, 12:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 47m
⏳ 1.0 business days
⏱️
4x Labor Added Feb 21, 3:46 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 3.25, 176
✔️
Status: Completed by Patricia Gordon Feb 21, 4:12 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 3h
🏁
Status: Closed by Patricia Gordon Feb 21, 5:35 PM
From: Completed
To: Closed
Duration in Previous: 1h 22m
⏳ 3.0 business days
⏱️
Labor Added Feb 25, 11:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 11:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Ready for Scheduling
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 20, 9:00 AM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03115264 Labor Open 1.5 $275.00 Feb 21, 3:46 PM
WL-03115265 Labor Open 3.25 $0.00 Feb 21, 3:46 PM
WL-03115266 Expenses Open 1 $0.00 Feb 21, 3:46 PM
WL-03115267 Travel Open 176 $0.00 Feb 21, 3:46 PM
WL-03119259 Labor Open 0.016666666666667 $38.00 Feb 25, 11:12 AM

Details