Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265160 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Women's Center — 630 Main St, ALTAMONTE SPRINGS FL, 32701

Apr 11, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (40 biz days early)
Active: 110 biz days
Paused: 112 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 5, 2025
112 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 31 of ? biz days used
78d
▶ Clock Running
Status: Scheduled
Nov 5 → Mar 4, 2026
78 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 110 of ? biz days used
Created: Apr 11, 2025 Completed: Mar 5, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 5 Ready for Release ⏸ Paused 112 —
Nov 5 → Nov 5 Assigned ▶ Running 0 31
Nov 5 → Mar 4 Scheduled ▶ Running 78 109
Mar 4 → Mar 5 Tech On Site ▶ Running 1 110
Dispatch 0.0d
Holding 112.5d (excluded)
Coordinators 110.4d
Field Work 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
112.5 days
Coordinators
110.4 days
Over SLA
Field Work
1.5 days
Over SLA
Created: Apr 11, 2025 Due: Apr 30, 2026 Completed: Mar 5, 2026 (56 days early)
📅
222.1 days Total Age
⏱️
112.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
107.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Closed • 327 days old
🚨
Primary Delay 112.5 days stuck in "Ready for Release"
⏱️
Total Delay 107.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
112.5d
Assigned
0.0d / 0.5d SLA
Scheduled
79.0d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/05/2025 Cever email from kschimbeno@wcorlando.com confirming appt for March 4th 11:30-1

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 95546628 - SN USD21E1674
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265160
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:41 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 113.0 business days
👷
▶
4 Technician Assigned Nov 5, 10:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 161d 19h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-03-04T16:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
🚨 79.0 business days
🔧
Status: Tech On Site by Jared Heisler Mar 4, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 119d 1h
⏱️
▶
3 3x Labor Added Mar 4, 11:55 PM
3x Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 49m, 0m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Scheduled
Duration: 79.0 business days (threshold: 2.0 business days)
Exceeded by 77.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Mar 4, 11:30 AM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03131061 Labor Open 2.5 $0.00 Mar 4, 11:55 PM
WL-03131062 Travel Open 131 $0.00 Mar 4, 11:55 PM
WL-03131063 Travel Open 10 $0.00 Mar 4, 11:55 PM
WL-03131064 Labor Open 1.5 $275.00 Mar 4, 11:56 PM
WL-03131065 Labor Open 1 $0.00 Mar 4, 11:56 PM

Details