Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265167 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Pregnancy Clinic — 9281 College Pkwy, Ste 101, FORT MYERS FL, 33919

Apr 11, 2025 → Jan 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (36 biz days early)
Active: 67 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 12, 2025
116 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 32 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Nov 13 → Jan 7, 2026
35 business days (counted)
Running total: 67 of ? biz days used
Created: Apr 11, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 12 Ready for Release ⏸ Paused 116 —
Nov 12 → Nov 13 Ready for Scheduling ▶ Running 1 32
Nov 13 → Nov 13 Assigned ▶ Running 0 32
Nov 13 → Jan 7 Scheduled ▶ Running 35 67
Dispatch 0.0d
Holding 116.5d (excluded)
Coordinators 68.1d
Field Work 3.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.5 days
Coordinators
68.1 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 11, 2025 Due: Mar 2, 2026 Completed: Jan 11, 2026 (50 days early)
📅
185.4 days Total Age
⏱️
116.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
68.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 116.5 days stuck in "Ready for Release"
⏱️
Total Delay 68.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.7d / 1.0d SLA
Ready for Release
116.5d
Scheduled
35.4d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 Mklose rcvd email from Heidi, adv address is "9281 College Pkwy, Ste 101. We are in the plaza with the Wal-Mart Neighborhood Store, at the front of the plaza by College Pkwy, next building over from Anytime Fitness. 

Any questions or problems finding us, call the office at 239-689-1543 (1st preference) or my cell at 239-405-4033."


12/30/2025 mklose emailed Heidi, email reminder


12/05/2025 YEspino Called 239-405-4033 to speak to Heidi to try and move up her schedule date for Monday with Raymond. Was unable to speak to her so i left a message.


11/12/2025 Mklose rcvd call; Heidi. Confirm Raymond, Jan 6th @12pm,


11/12/2025 Mklose called 239-405-4033; Heidi. LVM. sent email offer Raymond, Jan 6th @12pm


10/29/2025 YEspino Called 239-405-4033 to speak to Heidi Molnar to verify the Pm info sent in. Was unable to speak to her so i left a message.


10/28/2025 ALuman - sent a follow up email to Heidi Molnar to confirm and schedule for Fort Myers location

10/07/2025 YEspino Sent an email to Heidi Molnar @ hmolnar@community4life.com to confirm and verify the pm info sent in.

🔧 Work Performed
Travel to site. Annual PM. Had connection issues. Spoke with Doug Jared & Allan to get the issue resolved. Travel home. National meeting.
🔍 Technician Findings
Annual PM
⚠️ Problem Description
ClearVue 850 Ultrasound System - IP 95930147 - SN SZD2160104
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265167
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 117.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 12, 4:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 169d 1h
👷
▶
3 Technician Assigned Nov 13, 7:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 14h 24m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-06T17:00:00.000+0000
🚨 35.0 business days
⏱️
▶
2 5x Labor Added Jan 6, 10:12 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 54d 15h
⏱️
Labor Added Jan 7, 10:18 AM
Type: Labor
Status: Open
Qty: 0.75
⏳ 3.0 business days
🏁
Status: Closed by Raymond Ebanks Jan 10, 11:19 PM
From: Completed
To: Closed
Duration in Previous: 4d 1h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 14, 4:21 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 1.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Scheduled
Duration: 35.4 business days (threshold: 2.0 business days)
Exceeded by 33.4 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Jan 6, 12:00 PM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03055722 Labor Open 4 $0.00 Jan 6, 10:12 PM
WL-03055723 Labor Open 2.5 $275.00 Jan 6, 10:12 PM
WL-03055724 Labor Open 3 $0.00 Jan 6, 10:12 PM
WL-03055725 Travel Open 157 $0.00 Jan 6, 10:12 PM
WL-03055726 Travel Open 157 $0.00 Jan 6, 10:12 PM
WL-03056014 Labor Open 0.75 $0.00 Jan 7, 10:18 AM
WL-03065096 Labor Open 0.016666666666667 $38.00 Jan 14, 4:21 PM

Details