Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265173 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Carteret General Hospital — 3500 Arendell St, Morehead City NC, 28557

Apr 11, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (25 biz days early)
Active: 102 biz days
Paused: 112 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 5, 2025
112 business days (not counted)
71d
▶ Clock Running
Status: Scheduled
Nov 5 → Feb 23, 2026
71 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 102 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 5 Ready for Release ⏸ Paused 112 —
Nov 5 → Feb 23 Scheduled ▶ Running 71 102
Feb 23 → Feb 23 Tech On Site ▶ Running 0 102
Dispatch 0.0d
Holding 112.5d (excluded)
Coordinators 103.2d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
112.5 days
Coordinators
103.2 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Feb 24, 2026 (34 days early)
📅
214.5 days Total Age
⏱️
112.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
101.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 112.5 days stuck in "Ready for Release"
⏱️
Total Delay 101.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
112.5d
Scheduled
71.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 Brod - called 2528088659 to reschedule FSE onsite for 02/23


11/04/2025 EMartin sent email to Thomas Ruegamer <trruegamer@carterethealth.org for update on device

🔧 Work Performed
Travel to site, find device. Performed ULS PM and T&V per instruction successfully. Travel from site to hotel. Extra expense for Hotel charge from 2/16... was booked at wrong address. too late to cancel.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
iU22 Ultrasound System - IP 45686343 - SN 02X3RC
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265173
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:41 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 113.0 business days
👷
▶
4 Technician Assigned Nov 5, 1:05 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 161d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-06T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-06T16:00:00.000+0000
🚨 54.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jan 27, 1:39 PM
Scheduled For: 2026-02-17T18:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 17, 9:10 AM
Scheduled For: 2026-02-23T18:00:00.000+0000
⚠️ 5.0 business days
💵
2x Expenses Added Feb 23, 2:06 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Patricia Gordon Feb 23, 2:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 110d 1h
⏱️
▶
2 6x Labor Added Feb 23, 6:39 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 3h 41m
🏁
Status: Closed by Patricia Gordon Feb 23, 7:41 PM
From: Completed
To: Closed
Duration in Previous: 1h 1m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Feb 25, 2:26 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Scheduled
Duration: 71.7 business days (threshold: 2.0 business days)
Exceeded by 69.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 23, 1:00 PM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03116275 Expenses Open 1 $0.00 Feb 23, 2:06 PM
WL-03116276 Expenses Open 1 $0.00 Feb 23, 2:06 PM
WL-03116784 Labor Open 5.5 $0.00 Feb 23, 6:39 PM
WL-03116785 Labor Open 2 $275.00 Feb 23, 6:39 PM
WL-03116786 Labor Open 0.5 $0.00 Feb 23, 6:39 PM
WL-03116787 Labor Open 1 $0.00 Feb 23, 6:39 PM
WL-03116788 Travel Open 266 $0.00 Feb 23, 6:39 PM
WL-03116789 Travel Open 6 $0.00 Feb 23, 6:39 PM
WL-03119666 Labor Open 0.016666666666667 $38.00 Feb 25, 2:26 PM

Details