Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265182 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Middlesex Hospital — 28 Crescent St, Middletown CT, 06457

Apr 11, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (50 biz days early)
Active: 31 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 19, 2026
181 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Feb 19 Ready for Release ⏸ Paused 181 —
Feb 19 → Feb 19 Assigned ▶ Running 0 31
Dispatch 0.0d
Holding 181.5d (excluded)
Coordinators 31.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
181.5 days
Coordinators
31.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Apr 11, 2025 Due: Apr 30, 2026 Completed: Feb 19, 2026 (70 days early)
📅
212.4 days Total Age
⏱️
181.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
30.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 181.5 days stuck in "Ready for Release"
⏱️
Total Delay 30.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
181.5d
Assigned
0.0d / 0.5d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/13/2026 mklose emailed Nathan EL to sign. 02/02/2026 mklose emailed Nathan all devices for update 01/26/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.  nathan.renouf@midhosp.org andy.dellavalle@midhosp.org
🔧 Work Performed
Exception Letter
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 96280961 - SN US122B1716
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265182
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 182.0 business days
👷
▶
4 Status: Assigned Feb 19, 12:16 PM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Megan Klose
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Megan Klose
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 3:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 47m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 53m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03112023 Labor Open 0.016666666666667 $38.00 Feb 19, 12:17 PM

Details