📍 White Plains Hospital — 41 E Post Rd, White Plains NY, 10601
Apr 11, 2025 → Feb 9, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (13 biz days early)
Active: 106 biz days
Paused: 100 biz days
🕐 Clock stopped: Tech Off Site (Feb 10, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 20, 2025
100 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 32 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Oct 21 → Jan 6, 2026
50 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Entered
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 82 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Jan 6 → Feb 9, 2026
23 business days (counted)
Running total: 105 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 106 of ? biz days used
Created: Apr 11, 2025Tech Off Site: Feb 10, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Apr 11 → Apr 11
Created
▶ Running
0
0
Apr 11 → May 27
Ready for Scheduling
▶ Running
31
31
May 27 → Oct 20
Ready for Release
⏸ Paused
100
—
Oct 20 → Oct 21
Ready for Scheduling
▶ Running
1
32
Oct 21 → Jan 6
Scheduled
▶ Running
50
82
Jan 6 → Jan 6
Entered
▶ Running
0
82
Jan 6 → Jan 6
Assigned
▶ Running
0
82
Jan 6 → Feb 9
Scheduled
▶ Running
23
105
Feb 9 → Feb 10
Tech On Site
▶ Running
1
106
Dispatch0.0d
Holding100.5d (excluded)
Coordinators107.9d
Field Work0.9d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
100.5 days
Coordinators
107.9 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Apr 11, 2025
Due: Mar 2, 2026
Completed: Feb 10, 2026 (20 days early)
📅
205.6 daysTotal Age
⏱️
100.5d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
104.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay100.5 days stuck in "Ready for Release"
⏱️
Total Delay104.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.9d / 1.0d SLA
Ready for Release
100.5d
Scheduled
75.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/06/2025 Cever sent email to biomed@wphospital.org advising schedule change to Feb 9th starting at 2 p.m.
10/20/2025 Rbailey - Rcvd reply that FSE could come onsite January 30 @1pm. Sending Email Advising Planner
10/20/2025 Rbailey - Joseph Farrell sent email to Carlos Cusi ccusi@wphospital.org loooking to see if the date January 30 @ 1 for Jeffry Manuta. Replying to email to see if there was an Update to see if date works
10/08/2025 Rbailey - Rcvd call from 914.681.1131 Joe Farrell in BioMed. He said the device is shared between Cath Lab 3 and OR. Sending email and he will include the Depts. Joe will be the POC
10/08/2025 Rbailey - Called 914.681.0600 Xfer'd to BioMed. He advised that this appears like it should be in the Cardiology Cath lab. He said that he wanted to get eyes on it first and he would call back. We could email biomed@wphospital.org
10/07/2025 Rbailey - Called 914.681.0600 Asked for BioMed. Spoke with Joe to locate Device as no previous contact. He asked me to CB tomorrow
🔧Work Performed
S7-3t Compact Transducer - IP 107969049 - SN F0DRBZ
⚠️Problem Description
S7-3t Compact Transducer - IP 107969049 - SN F0DRBZ
📞Call Description
PM - Contract - BG Required PM
📧
Email_Confirmed
Completed Oct 20, 2025
10/20/2025 Rbailey - Joseph Farrell sent email to Carlos Cusi ccusi@wphospital.org loooking to see if the date January 30 @ 1 for Jeffry Manuta. Replying to email to see if there was an Update to see if date works
📞
Call
Completed Oct 8, 2025
10/08/2025 Rbailey - Rcvd call from 914.681.1131 Joe Farrell in BioMed. He said the device is shared between Cath Lab 3 and OR. Sending email and he will include the Depts. Joe will be the POC
📞
Call
Completed Oct 7, 2025
10/07/2025 Rbailey - Called 914.681.0600 Asked for BioMed. Spoke with Joe to locate Device as no previous contact. He asked me to CB tomorrow
📅
WO-01265189 - Preventive Maintenance - Ultrasound - White Plains - White Plains Hospital
Feb 9, 2026 2:00pm – 3:00pm
Work Order: WO-01265189
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12399683
Location: White Plains Hospital
Address: 41 E Post Rd, White Plains, NY 10601
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F0DRBZ
Contact Name: Joe Farrell
Contact Phone: 914.681.1131
Contact Emai
Timeline
📋
Work Order Created Apr 11, 4:24 PM
Work Order:WO-01265189
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanApr 11, 4:40 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:15m
🚨31.9 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:16 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:45d 23h
🚨101.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyOct 20, 3:56 PM