Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265197 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 BRODY SCHOOL OF MEDICINE-ECHI — 115 Heart Dr, Greenville NC, 27834

Apr 11, 2025 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 8, 2026
✓ SLA Met (15 biz days early)
Active: 88 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 18, 2025
120 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 31 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Nov 18 → Feb 12, 2026
57 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 88 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 18 Ready for Release ⏸ Paused 120 —
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 31
Nov 18 → Feb 12 Scheduled ▶ Running 57 88
Feb 12 → Feb 12 Tech On Site ▶ Running 0 88
Feb 12 → Feb 12 Scheduled ▶ Running 0 88
Dispatch 0.0d
Holding 120.5d (excluded)
Coordinators 89.2d
Field Work 1.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
120.5 days
Coordinators
89.2 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 11, 2025 Due: Mar 8, 2026 Completed: Feb 14, 2026 (22 days early)
📅
209.4 days Total Age
⏱️
120.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
87.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 120.5 days stuck in "Ready for Release"
⏱️
Total Delay 87.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.6d / 1.0d SLA
Ready for Release
120.5d
Scheduled
57.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 Mklose rcvd email from Pamela, POC. confrim Feb 12th @11:30 and 12:30 

11/17/2025 Mklose called 252-571-4100 VM, LVM. sent email

10/31/2025 EMartin sent email to Murphy, Ryan <MURPHYR16@ECU.EDU> for update on device


🔧 Work Performed
While onsite, go to device on 4th floor. Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 89903537 - SN US321B0927
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265197
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 121.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 18, 12:30 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 174d 21h
👷
▶
4 Technician Assigned Nov 18, 1:56 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 26m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-12T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-12T18:30:00.000+0000
🚨 58.0 business days
🔧
Status: Tech On Site by Patricia Gordon Feb 12, 2:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 86d 0h
⏱️
▶
3 7x Labor Added Feb 12, 5:25 PM
7x Labor Added → Status: Scheduled → Status: Completed
🗓️
Status: Scheduled by Patricia Gordon
From: Tech On Site
To: Scheduled
Duration in Previous: 3h 21m
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 1m
⏳ 1.8 business days
🏁
Status: Closed by Patricia Gordon Feb 14, 6:29 PM
From: Completed
To: Closed
Duration in Previous: 2d 1h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:02 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Scheduled
Duration: 57.6 business days (threshold: 2.0 business days)
Exceeded by 55.6 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 12, 1:30 PM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03103534 Labor Open 2 $275.00 Feb 12, 5:25 PM
WL-03103535 Labor Open 0.5 $0.00 Feb 12, 5:25 PM
WL-03103536 Expenses Open 1 $0.00 Feb 12, 5:25 PM
WL-03103537 Expenses Open 1 $0.00 Feb 12, 5:25 PM
WL-03103538 Expenses Open 1 $0.00 Feb 12, 5:25 PM
WL-03103539 Expenses Open 1 $0.00 Feb 12, 5:25 PM
WL-03103540 Travel Open 1 $0.00 Feb 12, 5:25 PM
WL-03110369 Labor Open 0.016666666666667 $38.00 Feb 18, 1:02 PM

Details