Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265198 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 BRODY SCHOOL OF MEDICINE-ECHI — 115 Heart Dr, Greenville NC, 27834

Apr 11, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 8, 2026
✓ SLA Met (15 biz days early)
Active: 88 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 18, 2025
120 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 31 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Nov 18 → Feb 12, 2026
57 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 88 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 18 Ready for Release ⏸ Paused 120 —
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 31
Nov 18 → Feb 12 Scheduled ▶ Running 57 88
Feb 12 → Feb 12 Tech On Site ▶ Running 0 88
Feb 12 → Feb 12 Scheduled ▶ Running 0 88
Dispatch 0.0d
Holding 120.5d (excluded)
Coordinators 89.2d
Field Work 0.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
120.5 days
Coordinators
89.2 days
Over SLA
Field Work
0.9 days
Billing
1.3 days
Over SLA
Created: Apr 11, 2025 Due: Mar 8, 2026 Completed: Feb 13, 2026 (23 days early)
📅
208.5 days Total Age
⏱️
120.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
88.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 120.5 days stuck in "Ready for Release"
⏱️
Total Delay 88.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.6d / 1.0d SLA
Ready for Release
120.5d
Scheduled
57.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 Mklose rcvd email from Pamela, POC. confrim Feb 12th @11:30 and 12:30 

11/17/2025 Mklose called 252-571-4100 VM, LVM. sent email

10/31/2025 EMartin sent email to Murphy, Ryan <MURPHYR16@ECU.EDU> for update on device

🔧 Work Performed
Travel to site. get to device, setup equipment. Performed ULS PM and T&V per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 89903538 - SN US321B0928
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265198
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 121.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 18, 12:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 174d 21h
👷
▶
4 Technician Assigned Nov 18, 1:56 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 24m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-12T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-12T16:30:00.000+0000
🚨 57.0 business days
💵
Expenses Added Feb 11, 10:50 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Patricia Gordon Feb 12, 12:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 85d 22h
⏱️
▶
2 2x Labor Added Feb 12, 5:08 PM
2x Labor Added → Status: Scheduled
🗓️
Status: Scheduled by Patricia Gordon
From: Tech On Site, Scheduled
To: Scheduled, Completed
Duration in Previous: 4h 56m, 0m
🚗
Travel Added Feb 12, 5:31 PM
Type: Travel
Status: Open
Qty: 1
🏁
Status: Closed by Patricia Gordon Feb 12, 7:03 PM
From: Completed
To: Closed
Duration in Previous: 1h 53m
⏳ 3.6 business days
⏱️
Labor Added Feb 18, 9:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 14h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Scheduled
Duration: 57.6 business days (threshold: 2.0 business days)
Exceeded by 55.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 12, 11:30 AM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03100764 Expenses Open 1 $0.00 Feb 11, 10:50 AM
WL-03103470 Labor Open 0.5 $0.00 Feb 12, 5:08 PM
WL-03103471 Labor Open 2 $275.00 Feb 12, 5:08 PM
WL-03103548 Travel Open 1 $0.00 Feb 12, 5:31 PM
WL-03109948 Labor Open 0.016666666666667 $38.00 Feb 18, 9:14 AM

Details