Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265237 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inova Health Care Services — 44045 Riverside Pkwy, Leesburg VA, 20176

Apr 11, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 10, 2026
✓ SLA Met (11 biz days early)
Active: 31 biz days
Paused: 183 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸183d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 23, 2026
183 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Feb 23 Ready for Release ⏸ Paused 183 —
Feb 23 → Feb 23 Assigned ▶ Running 0 31
Dispatch 0.0d
Holding 183.5d (excluded)
Coordinators 31.4d
Billing 2.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
183.5 days
Coordinators
31.4 days
Over SLA
Billing
2.9 days
Over SLA
Created: Apr 11, 2025 Due: Mar 10, 2026 Completed: Feb 23, 2026 (15 days early)
📅
214.4 days Total Age
⏱️
183.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
33.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 183.5 days stuck in "Ready for Release"
⏱️
Total Delay 33.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
183.5d
Assigned
0.0d / 0.5d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/26/2026 RFosbury sent FU to have EL signed.

12/31/2025 RFosbury - Alexandria Radiologists merged with Fairfax Radiology and no longer has Philips units on location. Sent exception letter. 

12/16/2025 Mklose called 703-858-6447; spoke to Alexandria shows location at Fairfax Hospital, 703-776-3127

12/01/2025 Mklose sent email to Dave. offered Allan Feb 10th @2:30pm

11/20/2025 Mklose called 703-858-6447, Mailbox was full unable to lvm. sending email to 

Alexandrea.price@inova.org , alex.calanchavargas@inova.org

11/20/2025 Mklose called 703-858-6447, line disconnected, trying again

11/11/2025 Mklose sent 1st attempt email to offered Allan Feb 10th @12pm; Karla.Barger@inova.org; Freddy.Melgar@inova.org

🔧 Work Performed
Allocated to EMSAR, but completed by Philips. Billing for Planner Labor.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 116952091 - SN US225B1224
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265237
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 184.0 business days
👷
▶
4 Status: Assigned Feb 23, 2:25 PM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 25, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 16h

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03116296 Labor Open 0.016666666666667 $38.00 Feb 23, 2:26 PM

Details