Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265241 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Main Line Health Bryn Mawr Hospital — 130 S Bryn Mawr Ave, Bryn Mawr PA, 19010

Apr 11, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (31 biz days early)
Active: 87 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 19, 2025
121 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 31 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Nov 19 → Feb 12, 2026
56 business days (counted)
Running total: 87 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 19 Ready for Release ⏸ Paused 121 —
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 31
Nov 19 → Nov 19 Assigned ▶ Running 0 31
Nov 19 → Feb 12 Scheduled ▶ Running 56 87
Dispatch 0.0d
Holding 121.5d (excluded)
Coordinators 88.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
121.5 days
Coordinators
88.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Feb 12, 2026 (46 days early)
📅
208.4 days Total Age
⏱️
121.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
87.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 121.5 days stuck in "Ready for Release"
⏱️
Total Delay 87.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
121.5d
Scheduled
56.9d / 2.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 Mklose called (484) 337-4132; spoke to John. Crissy. Confirm Feb 12th @9am

11/10/2025 Mklose sent 1st attempt email to offered Feb 12th at 9 am, BrochetR@MLHS.ORG

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 71833915 - SN US417B0694
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265241
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 122.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 19, 11:36 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 175d 20h
👷
▶
3 Technician Assigned Nov 19, 11:44 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 7m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-12T14:00:00.000+0000
🚨 57.0 business days
⏱️
3x Labor Added Feb 12, 10:35 AM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 56
⏱️
Labor Added Feb 12, 5:15 PM
Type: Labor
Status: Open
Qty: 1
💵
Expenses Added Feb 12, 5:20 PM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Travel Added Feb 12, 6:06 PM
Travel Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 85d 6h, 0m
⏳ 3.7 business days
⏱️
Labor Added Feb 18, 10:23 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 11:00 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Scheduled
Duration: 56.9 business days (threshold: 2.0 business days)
Exceeded by 54.9 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 12, 9:00 AM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03102753 Labor Open 2 $0.00 Feb 12, 10:35 AM
WL-03102754 Labor Open 1.5 $275.00 Feb 12, 10:35 AM
WL-03102755 Travel Open 56 $0.00 Feb 12, 10:35 AM
WL-03103510 Labor Open 1 $0.00 Feb 12, 5:15 PM
WL-03103528 Expenses Open 1 $0.00 Feb 12, 5:20 PM
WL-03103661 Travel Open 12 $0.00 Feb 12, 6:06 PM
WL-03110067 Labor Open 0.016666666666667 $38.00 Feb 18, 10:23 AM

Details