Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265250 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 SHENANDOAH WOMENS HEALTH — 99 Tavern Rd, Martinsburg WV, 25401

Apr 11, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (29 biz days early)
Active: 92 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 14, 2025
118 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Nov 14 → Feb 17, 2026
61 business days (counted)
Running total: 92 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 14 Ready for Release ⏸ Paused 118 —
Nov 14 → Feb 17 Scheduled ▶ Running 61 92
Dispatch 0.0d
Holding 118.5d (excluded)
Coordinators 92.3d
Field Work 1.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
118.5 days
Coordinators
92.3 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Feb 18, 2026 (40 days early)
📅
210.9 days Total Age
⏱️
118.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
91.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 118.5 days stuck in "Ready for Release"
⏱️
Total Delay 91.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
118.5d
Scheduled
60.9d / 2.0d SLA
Completed
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 Rbailey - Per Email from Fanfan he is onsite


11/14/2025 DMalloy - Customer agreed to have FSE Fanfan Siku on site on February 16, 2026 @Noon

bworrell@svms.net


11/10/2025 Rbailey - Sent 1st attempt email to Brenda Worrell bworrell@svms.net to propose Fanfan Feb16 or 23 @Noon

🔧 Work Performed
PM
🔍 Technician Findings
PM completed
⚠️ Problem Description
Sparq Ultrasound System - IP 89509633 - SN US32111526
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265250
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 119.0 business days
👷
▶
4 Technician Assigned Nov 14, 4:27 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 171d 1h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-16T00:00:00.000+0000, 2026-02-16T05:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-16T17:00:00.000+0000
🚨 56.9 business days
💵
2x Expenses Added Feb 9, 9:42 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
⏱️
▶
3 3x Labor Added Feb 16, 11:35 PM
3x Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 94d 7h
🏁
Status: Closed by Fanfan Siku Feb 17, 10:26 PM
From: Completed
To: Closed
Duration in Previous: 22h 48m
⏳ 2.2 business days
⏱️
Labor Added Feb 19, 9:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 9:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 11h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 4m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Scheduled
Duration: 60.9 business days (threshold: 2.0 business days)
Exceeded by 58.9 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Feb 16, 12:00 PM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03097452 Expenses Open 1 $0.00 Feb 9, 9:42 AM
WL-03097453 Expenses Open 1 $0.00 Feb 9, 9:42 AM
WL-03108193 Labor Open 2 $275.00 Feb 16, 11:35 PM
WL-03108194 Labor Open 0.5 $0.00 Feb 16, 11:35 PM
WL-03108195 Travel Open 15 $0.00 Feb 16, 11:35 PM
WL-03108196 Expenses Open 1 $0.00 Feb 16, 11:36 PM
WL-03111687 Labor Open 0.016666666666667 $38.00 Feb 19, 9:16 AM

Details