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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265259 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiovascular Consultants of — 255 W Lancaster Ave, Paoli PA, 19301

Apr 11, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (31 biz days early)
Active: 93 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸115d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 10, 2025
115 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 31 of ? biz days used
62d
▶ Clock Running
Status: Scheduled
Nov 11 → Feb 12, 2026
62 business days (counted)
Running total: 93 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Nov 10 Ready for Release ⏸ Paused 115 —
Nov 10 → Nov 11 Ready for Scheduling ▶ Running 0 31
Nov 11 → Nov 11 Assigned ▶ Running 0 31
Nov 11 → Feb 12 Scheduled ▶ Running 62 93
Dispatch 0.0d
Holding 115.5d (excluded)
Coordinators 93.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
115.5 days
Coordinators
93.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Feb 12, 2026 (46 days early)
📅
208.4 days Total Age
⏱️
115.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
92.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 115.5 days stuck in "Ready for Release"
⏱️
Total Delay 92.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.8d / 1.0d SLA
Ready for Release
115.5d
Assigned
0.0d / 0.5d SLA
Scheduled
62.0d / 2.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10/2025 mklose Celeste confirm Feb 12th at noon, for Jason to do PM.


11/10/2025 Mklose sent 1st attempt email to offered Feb 12th at 12:00 pm, winchesterc@mlhs.org

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 75037385 - SN US318B1944
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265259
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 116.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 10, 3:58 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 167d 0h
👷
▶
4 Technician Assigned Nov 11, 6:52 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 54m
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-12T17:00:00.000+0000
🚨 62.0 business days
⏱️
3x Labor Added Feb 12, 5:17 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 18
✔️
Status: Completed by Jason Yenser Feb 12, 6:10 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 93d 11h, 0m
⏳ 3.7 business days
⏱️
Labor Added Feb 18, 9:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Scheduled
Duration: 62.0 business days (threshold: 2.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 12, 12:00 PM
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03103513 Labor Open 1.5 $275.00 Feb 12, 5:17 PM
WL-03103514 Labor Open 1 $0.00 Feb 12, 5:17 PM
WL-03103515 Travel Open 18 $0.00 Feb 12, 5:17 PM
WL-03109944 Labor Open 0.016666666666667 $38.00 Feb 18, 9:10 AM

Details