Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265262 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Hospital — 1350 Walton Way, Augusta GA, 30901

Apr 11, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (26 biz days early)
Active: 64 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Apr 11 → Apr 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → May 27, 2025
31 business days (counted)
Running total: 31 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jan 2, 2026
149 business days (not counted)
33d
▶ Clock Running
Status: On Hold
Jan 2 → Feb 20, 2026
33 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 64 of ? biz days used
Created: Apr 11, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 11 → Apr 11 Created ▶ Running 0 0
Apr 11 → May 27 Ready for Scheduling ▶ Running 31 31
May 27 → Jan 2 Ready for Release ⏸ Paused 149 —
Jan 2 → Feb 20 On Hold ▶ Running 33 64
Feb 20 → Feb 20 Assigned ▶ Running 0 64
Dispatch 0.0d
Holding 182.9d (excluded)
Coordinators 31.4d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
182.9 days
Coordinators
31.4 days
Over SLA
Billing
3.0 days
Over SLA
Created: Apr 11, 2025 Due: Mar 30, 2026 Completed: Feb 20, 2026 (38 days early)
📅
213.4 days Total Age
⏱️
149.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
35.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 327 days old
🚨
Primary Delay 149.5 days stuck in "Ready for Release"
⏱️
Total Delay 35.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.4d / 1.0d SLA
Ready for Release
149.5d
On Hold
33.4d
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/2026- FMESSAK- chattered Mandy and Rebecca, we should bill a planner fee for this WO instead of cancellation.

01/02/2025 EMartin rcvd signed EL attaching to WO requesting cancellation from Fady


01/02/2025 EMartin sent EL to David for signature 


12/11/2025 EMartin sent EL to David per Fady request via email 


11/24/2025 EMartin sent follow up email to David.Clark3@piedmont.org for update on PM schedule and vendor doing PMs 

11/12/2025 EMartin rcvd email from David "You can cancel this PM we have it on a different PM schedule and being done by another vendor." looped Fady into thread advised Rick this device is under contract with Philips 

11/10/2025 EMartin sent email to David.Clark3@piedmont.org for update on device

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Sparq Ultrasound System - IP 98070165 - SN USN2210842
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 11, 4:24 PM
Work Order: WO-01265262
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 11, 4:41 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
🚨 31.9 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 23h
🚨 150.0 business days
⏸️
Status: On Hold by Erin Martin Jan 2, 3:34 PM
From: Ready for Release
To: On Hold
Duration in Previous: 220d 0h
🚨 33.8 business days
👷
▶
4 Status: Assigned Feb 20, 6:46 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 25, 9:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 18h

Bottlenecks

Ready for Scheduling
Duration: 31.4 business days (threshold: 1.0 business days)
Exceeded by 30.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Apr 11, 4:24 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03113393 Labor Open 0.016666666666667 $38.00 Feb 20, 6:47 AM

Details