Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01265411 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRTUA OUR LADY OF LOURDES HOSPITAL — 1600 HADDON AVE, CAMDEN NJ, 08103

Apr 14, 2025 → Nov 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 15, 2025
✓ SLA Met
Active: 148 biz days
🕐 Clock stopped: Invoiced (Nov 15, 2025)
▶ Clock Running
Status: Created
Apr 14 → Apr 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 14 → Apr 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
137d
▶ Clock Running
Status: Assigned
Apr 15 → Oct 30, 2025
137 business days (counted)
Running total: 138 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 15, 2025
10 business days (counted)
Running total: 148 of ? biz days used
▶ Clock Running
Status: Completed
Nov 15 → Nov 15, 2025
0 business days (counted)
Running total: 148 of ? biz days used
▶ Clock Running
Status: Closed
Nov 15 → Nov 15, 2025
0 business days (counted)
Running total: 148 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 15 → Nov 15, 2025
0 business days (counted)
Running total: 148 of ? biz days used
▶ Clock Running
Status: Completed
Nov 15 → Nov 15, 2025
0 business days (counted)
Running total: 148 of ? biz days used
Created: Apr 14, 2025 Invoiced: Nov 15, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Apr 14 → Apr 14 Created ▶ Running 0 0
Apr 14 → Apr 15 Ready for Scheduling ▶ Running 1 1
Apr 15 → Oct 30 Assigned ▶ Running 137 138
Oct 30 → Nov 15 Scheduled ▶ Running 10 148
Nov 15 → Nov 15 Completed ▶ Running 0 148
Nov 15 → Nov 15 Closed ▶ Running 0 148
Nov 15 → Nov 15 Incomplete ▶ Running 0 148
Nov 15 → Nov 15 Completed ▶ Running 0 148
Dispatch 1.9d
Coordinators 151.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Coordinators
151.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Apr 14, 2025 Due: Nov 15, 2025 Completed: Nov 15, 2025 (on time)
📅
149.0 days Total Age
⏱️
138.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
150.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 324 days old
🚨
Primary Delay 138.0 days stuck in "Assigned"
⏱️
Total Delay 150.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
138.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
1.5d / 1.0d SLA
L2 Screening
1.9d / 1.0d SLA
L2 Review
4.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 Cever requested install after 11/11. scheduled for FSE for 11/13

🔧 Work Performed
Complete 3 Giraffe Incubators and the Accessories.
🔍 Technician Findings
Good working Conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25211170SA,TAA25211171SA,TAA25211172SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GEHC MIC Install - 3 GINC 3 BSPT

Timeline

📋
▶
2 Work Order Created Apr 14, 11:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Apr 15, 10:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 54m
🚨 138.0 business days
🗓️
▶
2 Status: Scheduled Oct 30, 10:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-13T13:00:00.000+0000
🚨 11.0 business days
⏱️
4x Labor Added Nov 14, 8:24 PM
Type: Labor
Status: Open
Qty: 1.5, 5.75, 1.75, 0.75
✔️
Status: Completed by Rick Charles Nov 14, 8:30 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 10h, 0m
⚠️
Status: Incomplete by Sean Currie Nov 15, 12:22 PM
From: Closed
To: Incomplete
Duration in Previous: 15h 51m
🚗
▶
2 2x Travel Added Nov 15, 12:35 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 13m, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 19, 4:04 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 12:07 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 20h 0m
⏳ 2.0 business days
👀
Status: L2 Review by Douglas Pearce Nov 21, 1:48 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 1d 1h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 9d 22h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:34 PM
Invoice Number: 247866

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 138.0 business days (threshold: 4.0 business hours)
Exceeded by 137.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
L2 Screening
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Nov 13, 8:00 AM
Created
Apr 14, 11:13 AM
Invoice #
247866

Work Details (7)

Name Type Status Qty Amount Date
WL-03008422 Labor Open 1.5 $0.00 Nov 14, 8:24 PM
WL-03008423 Labor Open 5.75 $230.00 Nov 14, 8:24 PM
WL-03008424 Labor Open 1.75 $100.00 Nov 14, 8:24 PM
WL-03008425 Labor Open 0.75 $0.00 Nov 14, 8:24 PM
WL-03008829 Travel Open 37 $0.00 Nov 15, 12:35 PM
WL-03008830 Travel Open 37 $0.00 Nov 15, 12:35 PM
WL-03013416 Labor Open 0.016666666666667 $38.00 Nov 19, 4:04 PM

Details