Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268664 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Apr 28, 2025 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 26, 2026
✓ SLA Met (37 biz days early)
Active: 39 biz days
Paused: 150 biz days
🕐 Clock stopped: Invoiced (Feb 2, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jan 5, 2026
150 business days (not counted)
19d
▶ Clock Running
Status: Scheduled
Jan 5 → Feb 2, 2026
19 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Entered
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Completed
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Closed
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Closed
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Apr 28, 2025 Invoiced: Feb 2, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Jan 5 Ready for Release ⏸ Paused 150 —
Jan 5 → Feb 2 Scheduled ▶ Running 19 39
Feb 2 → Feb 2 Entered ▶ Running 0 39
Feb 2 → Feb 2 Assigned ▶ Running 0 39
Feb 2 → Feb 2 Completed ▶ Running 0 39
Feb 2 → Feb 2 Closed ▶ Running 0 39
Feb 2 → Feb 2 Incomplete ▶ Running 0 39
Feb 2 → Feb 2 Closed ▶ Running 0 39
Dispatch 0.0d
Holding 150.5d (excluded)
Coordinators 40.2d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
150.5 days
Coordinators
40.2 days
Over SLA
Billing
2.0 days
Over SLA
Created: Apr 28, 2025 Due: Mar 26, 2026 Completed: Feb 2, 2026 (52 days early)
📅
190.0 days Total Age
⏱️
150.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
40.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 150.5 days stuck in "Ready for Release"
⏱️
Total Delay 40.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
150.5d
Scheduled
19.2d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/05/2025 RFosbury - confirmed FSE onsite Feb 13th

12/31/2025 MKlose emailed David to schedule Feb 13th @12:30

12/23/2025 Mklose emailed David, Aaron to confirm devices

12/08/2025 mklose sent email to david.charvilla@medstar.net, offered Allan Feb 4th @12:30: -- Found second email, if this one bounces it is david.c.havrilla@medstar.net ---

🔧 Work Performed
WO allocated to EMSAR. EMSAR scheduled. Philips FSE completed PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 117721887 - SN US325B0961
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268664
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 151.0 business days
👷
▶
3 Technician Assigned Jan 5, 5:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-13T05:00:00.000+0000, 2026-02-13T00:00:00.000+0000, 2026-02-13T17:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 223d 2h
🚨 19.7 business days
🆕
▶
5 Status: Entered Feb 2, 7:20 AM
Status: Entered → Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbkeQQAR, Fady Messak
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 1m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️
Status: Incomplete by Fady Messak Feb 2, 7:39 AM
From: Closed, Incomplete
To: Incomplete, Closed
Duration in Previous: 16m, 0m
⚠️
Status: Incomplete by Fady Messak Feb 2, 1:18 PM
From: Closed, Incomplete
To: Incomplete, Closed
Duration in Previous: 5h 37m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 36m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 19.2 business days (threshold: 2.0 business days)
Exceeded by 17.2 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03087561 Labor Open 0.016666666666667 $38.00 Feb 2, 7:23 AM

Details