Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268681 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Deborah Heart And Lung Center — 200 Trenton Rd, Browns Mills NJ, 08015

Apr 28, 2025 → Dec 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 25, 2026
✓ SLA Met (62 biz days early)
Active: 33 biz days
Paused: 130 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 4, 2025
130 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 23, 2025
13 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 33 of ? biz days used
Created: Apr 28, 2025 Completed: Dec 23, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 4 Ready for Release ⏸ Paused 130 —
Dec 4 → Dec 23 Ready for Scheduling ▶ Running 13 33
Dec 23 → Dec 23 Assigned ▶ Running 0 33
Dec 23 → Dec 23 Scheduled ▶ Running 0 33
Dispatch 0.0d
Holding 130.5d (excluded)
Coordinators 35.0d
Field Work 0.0d
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
130.5 days
Coordinators
35.0 days
Over SLA
Field Work
0.0 days
Billing
4.0 days
Over SLA
Created: Apr 28, 2025 Due: Mar 25, 2026 Completed: Dec 23, 2025 (92 days early)
📅
164.0 days Total Age
⏱️
130.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
38.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 130.5 days stuck in "Ready for Release"
⏱️
Total Delay 38.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
35.0d / 1.0d SLA
Ready for Release
130.5d
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 RArnold- Per Mandy PWO has been unshared, closing EWO with planner labor.


12/15/2025 RArnold - Inbound call from Aurea. She said she had spoken to the Philips FSE and they said that they were going to complete her PMs. Escalated to Mandy.


12/08/2025 RArnold -Emailed Aurea Bracero for update on scheduling Vivian for 02/25 @ 9:30 am for 3 devices. BraceroA@Deborah.org


12/04/2025 Rbailey - Rcvd email from Randy Cremer advising that the POC would be Aurea Bracero in Non-Invasive Cardiology (ECHO). Called 609.893.1200 Xfer'd but Aurea had left for the day. Left message with lady for FU. Advised Aurea could reply to email as well


12/04/2025 Rbailey - Sent Email to Randolph (Randy) Cremer for Vivian to propose come onsite February 26 @ 930


12/04/2025 Rbailey - Per email from Randolph (Randy) Cremer cremerr@deborah.org all devices are on site. Advising Planner


12/03/2025 Rcvd email from Patel DJ, Radiology PatelK@Deborah.org that email should go to Randy Cremer from the biomed department. resent email to cremerr@deborah.org


12/03/2025 Rbailey - Sent 1st Attempt email to DJ (PM contact) Patel patelk@deborah.org to confirm devices are at location

🔧 Work Performed
Planner Labor
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 117706171 - SN US325B0932
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268681
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 131.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Dec 4, 10:02 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 190d 18h
🚨 14.0 business days
👷
▶
5 Status: Assigned Dec 23, 12:59 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Closed → Labor Added
👷
Technician Assigned by Megan Klose
Technician: Fady Messak
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2025-12-23T05:00:00.000+0000
🏁
Status: Closed by Megan Klose
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 29, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 20h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 18h

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Dec 23, 12:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03046265 Labor Open 0.016666666666667 $38.00 Dec 23, 1:01 PM

Details