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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268684 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Premier Medical Group of the Hudson — 243 North Rd, POUGHKEEPSIE NY, 12601

Apr 28, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✗ SLA Missed
Active: 41 biz days
Paused: 93 biz days
🕐 Clock stopped: Tech Off Site (Nov 7, 2025)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 8, 2025
93 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 22, 2025
8 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 22 → Nov 3, 2025
8 business days (counted)
Running total: 37 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 3 → Nov 3, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 6, 2025
3 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 41 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Nov 7, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Oct 8 Ready for Release ⏸ Paused 93
Oct 8 → Oct 9 Ready for Scheduling ▶ Running 1 21
Oct 9 → Oct 22 Scheduled ▶ Running 8 29
Oct 22 → Oct 22 Entered ▶ Running 0 29
Oct 22 → Nov 3 Scheduled ▶ Running 8 37
Nov 3 → Nov 3 Ready for Release ⏸ Paused 0
Nov 3 → Nov 6 Scheduled ▶ Running 3 40
Nov 6 → Nov 7 Tech On Site ▶ Running 1 41
Dispatch 0.0d
Holding 93.5d (excluded)
Coordinators 44.1d
Field Work 1.9d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
93.5 days
Coordinators
44.1 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Oct 30, 2025 Completed: Nov 7, 2025 (7 days late)
📅
135.0 days Total Age
⏱️
93.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
37.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 93.5 days stuck in "Ready for Release"
⏱️
Total Delay 37.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.5d / 1.0d SLA
Ready for Release
93.5d
Scheduled
21.6d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 Cever FSE will completed 11/06/2025 Per Fady emailing poc to advise

10/30/2025 Cever received a call from (845) 790-6159 advised Oct 31st will not work needs another option. Advised i would confirm next date and call back

10/30/2025 Cever received a call from 8457906159 asking for an exact time for servcie advised i would confirm and call back.

10/30/2025 Cever called 8457906159 trying to reschedule appt. per Fady to the afternoon

10/09/2025 Cever received email from langevine@premiermedicalhv.com confirming FSe onsite for Oct 30th at 11:15.

10/08/2025 Rbailey - Call 845.437.5066 pressed 2 pressed 2 again. Spoke with Lynne Angevine. Jenna had left but Lynne said we could schedule with her. 845.790.6159 Sending email Advising Planner

langevine@premiermedicalhv.com


10/08/2025 Rbailey - Called 888.632.6099 Pressed 5 for Cardiology. Spoke with Mulan. She was not familiar with Anthony but did show a Jenna Wall in Radiology. 845.437.5066


06/27/2025 EMartin called (888) 632-6099 / unable to make it past recordings no direct number for Anthony sent email asking for update on scheduling 

06/25/2025 Rbailey - Sent email to atozzi@premiermedicalhv.com Anthony Tozzi to propose for David Andino to go onsite Sept 30 at 11am


06/25/2025 Rbailey - Called 888.632.6099 pressed 5 for Cardiology. NA Left VM for FU looking to confirm device location


06/18/2025 YEspino Called 914-433-9342 to speak to Philip Krochmal to verify the info sent in on a PM need on an Ultrasound device. Was able to speak to Philip and he advised he no longer works for the site in question. Advised that i needed to call the main site and ask for Jenna Wall to be better assisted.

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 101930669 - SN USD22F0516
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268684
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 94.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Oct 8, 3:39 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 133d 23h
🗓️
3 Status: Scheduled Oct 9, 8:27 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Jeffry Manuta
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-30T14:45:00.000+0000, 2025-10-30T15:15:00.000+0000
⚠️ 9.0 business days
🆕
3 Status: Entered Oct 22, 12:34 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-30T15:15:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 29, 3:06 PM
Scheduled For: 2025-10-30T17:00:00.000+0000
4.0 business days
Status: Ready for Release by Erin Martin Nov 3, 1:26 PM
From: Scheduled
To: Ready for Release
Duration in Previous: 12d 1h
👷
3 Technician Assigned Nov 3, 1:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-06T16:15:00.000+0000, 2025-11-06T16:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 12m
4.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Nov 6, 11:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 21h
⏱️
6x Labor Added Nov 6, 5:24 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.25, 3.75, 1, 109, 198
🚗
2 Status: Tech Off Site Nov 7, 9:14 AM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added Nov 7, 11:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 7, 11:20 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 4m
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
3.0 business days
🧾
Invoice Created Nov 18, 3:48 PM
Invoice Number: SM-246529

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Nov 6, 11:30 AM
Created
Apr 28, 11:50 AM
Invoice #
SM-246529

Work Details (7)

Name Type Status Qty Amount Date
WL-02998917 Labor Open 2.25 $0.00 Nov 6, 5:24 PM
WL-02998918 Labor Open 2 $275.00 Nov 6, 5:24 PM
WL-02998919 Labor Open 3.75 $0.00 Nov 6, 5:24 PM
WL-02998920 Expenses Open 1 $0.00 Nov 6, 5:24 PM
WL-02998921 Travel Open 109 $0.00 Nov 6, 5:24 PM
WL-02998922 Travel Open 198 $0.00 Nov 6, 5:24 PM
WL-02999730 Labor Open 0.016666666666667 $38.00 Nov 7, 11:15 AM

Details