📍 Comprehensive cardiovascular — 700 Rahway Ave, Union NJ, 07083-4827
Apr 28, 2025 → Nov 20, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (46 biz days early)
Active: 40 biz days
Paused: 102 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸102d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 22, 2025
102 business days (not counted)
19d
▶ Clock Running
Status: Scheduled
Oct 22 → Nov 19, 2025
19 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 40 of ? biz days used
Created: Apr 28, 2025Completed: Nov 20, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Apr 28 → Apr 28
Created
▶ Running
0
0
Apr 28 → May 27
Ready for Scheduling
▶ Running
20
20
May 27 → Oct 22
Ready for Release
⏸ Paused
102
—
Oct 22 → Nov 19
Scheduled
▶ Running
19
39
Nov 19 → Nov 20
Tech On Site
▶ Running
1
40
Dispatch0.0d
Holding102.5d (excluded)
Coordinators41.0d
Field Work2.0d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
102.5 days
Coordinators
41.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 28, 2025
Due: Jan 30, 2026
Completed: Nov 20, 2025 (71 days early)
📅
143.0 daysTotal Age
⏱️
102.5d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
39.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay102.5 days stuck in "Ready for Release"
⏱️
Total Delay39.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
102.5d
Scheduled
20.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/22/2025 Cever received email from dvanjonack@cvinj.com advising any Mon or Wed will work for service. Replied confirming FSE onsite for Nov 19th at 9 a.m.
10/22/2025 Cever sent email to Deanne Vanjonack <dvanjonack@cvinj.com> to confirm if she can assist with scheduling. if not will escalate for better poc
10/15/2025 Cever sent email to Deanne Vanjonack <dvanjonack@cvinj.com> with date options
09/30/2025 Rbailey - NA Got the VM for Megan (Moncayo) left VM for FU and advised Thamina told us she was no longer there
09/30/2025 Rbailey - Called 908.687.6054 Back as when I called the number for HR it just rang busy 3 separate times. This Oper told me She was going to give me the number for Megan the Site Manager at Union Women's Imaging. 908.933.9120
09/30/2025 Rbailey - Called 908.687.6054 to speak with Office. Pressed for 9. Spoke with Oper who said they did not have a direct number to this location and to call HR at 443.436.1104
09/30/2025 Rbailey - Called 908.687.6054 to speak with Office. Pressed for 3. This is a Call Center and they just handle scheduling
09/30/2025 Rbailey - Called 215.939.0668 NA No Name. Left VM for Deann looking for FU
09/30/2025 Rbailey - Called 973.489.7604 Spoke with Thamina. She is no longer working there. Provided number for Deann Vanjanik 215.939.0668
09/02/2025 Rbailey - Sent 1st Attempt email to Thamina Norzie cevsinvoices@gmail.com proposing Jeffry Manuta to come onsite Dec 11 @ Noon
🔧Work Performed
Sparq Ultrasound System - IP 100850789 - SN US32311292
🔍Technician Findings
Sparq Ultrasound System - IP 100850789 - SN US32311292
⚠️Problem Description
Sparq Ultrasound System - IP 100850789 - SN US32311292
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Sep 30, 2025
09/30/2025 Rbailey - NA Got the VM for Megan (Moncayo) left VM for FU and advised Thamina told us she was no longer there
📞
Call
Completed Sep 30, 2025
09/30/2025 Rbailey - Called 908.687.6054 Back as when I called the number for HR it just rang busy 3 separate times. This Oper told me She was going to give me the number for Megan the Site Manager at Union Women's Imaging. 908.933.9120
📞
Call
Completed Sep 30, 2025
09/30/2025 Rbailey - Called 908.687.6054 to speak with Office. Pressed for 9. Spoke with Oper who said they did not have a direct number to this location and to call HR at 443.436.1104
📞
Call
Completed Sep 30, 2025
09/30/2025 Rbailey - Called 908.687.6054 to speak with Office. Pressed for 3. This is a Call Center and they just handle scheduling
📞
Call
Completed Sep 30, 2025
09/30/2025 Rbailey - Called 215.939.0668 NA No Name. Left VM for Deann looking for FU
📞
Call
Completed Sep 30, 2025
09/30/2025 Rbailey - Called 973.489.7604 Spoke with Thamina. She is no longer working there. Provided number for Deann Vanjanik 215.939.0668
📧
Email: Philips ULS Preventive Maintenance - New Jersey Imaging - Union, NJ - WO-12440074
Completed Sep 2, 2025
To: cevsinvoices@gmail.com
CC: brandi.rodriguez@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips ULS Preventive Maintenance - New Jersey Imaging - Union, NJ - WO-12440074
Body:
Hello,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs. We will be in the area around the below
Philips has partnered with EMSAR, as an e
📧
Email_Confirmed
Completed Sep 2, 2025
09/02/2025 Rbailey - Sent 1st Attempt email to Thamina Norzie cevsinvoices@gmail.com proposing Jeffry Manuta to come onsite Dec 11 @ Noon
📅
WO-01268686 - Preventive Maintenance - Ultrasound - Union - New Jersey Imaging
Nov 19, 2025 9:00am – 11:00am
Work Order: WO-01268686
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12440074
Location: New Jersey Imaging
Address: 2770 Morris Ave, Union, NJ 07083-4827
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US32311292
Contact Name: Deannae Vanjanik
Contact Phone: 215 939 0668
Conta
Timeline
📋
Work Order Created Apr 28, 11:50 AM
Work Order:WO-01268686
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanApr 28, 11:56 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
🚨21.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:16 PM