Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268719 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Outer Banks Hospital — 4800 S Croatan Hwy, Nags Head NC, 27959

Apr 28, 2025 → Sep 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (30 biz days early)
Active: 79 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 24, 2025
19 business days (not counted)
17d
▶ Clock Running
Status: Scheduled
Jun 24 → Jul 18, 2025
17 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
Jul 18 → Jul 18, 2025
0 business days (counted)
Running total: 37 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Jul 18 → Sep 16, 2025
41 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 79 of ? biz days used
Created: Apr 28, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Jun 24 Ready for Release ⏸ Paused 19 —
Jun 24 → Jul 18 Scheduled ▶ Running 17 37
Jul 18 → Jul 18 Entered ▶ Running 0 37
Jul 18 → Sep 16 Scheduled ▶ Running 41 78
Sep 16 → Sep 17 Tech On Site ▶ Running 1 79
Dispatch 0.0d
Holding 19.5d (excluded)
Coordinators 81.0d
Field Work 3.8d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
19.5 days
Coordinators
81.0 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
1.6 days
Over SLA
Created: Apr 28, 2025 Due: Oct 30, 2025 Completed: Sep 18, 2025 (42 days early)
📅
100.0 days Total Age
⏱️
42.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
78.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 42.0 days stuck in "Scheduled"
⏱️
Total Delay 78.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
19.5d
Scheduled
60.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
06/24/2025 EMartin rcvd email from Patricia "The 16th of September should be fine"

06/12/2025 EMartin called 2524495833 / Patricia Iacono left VM sent follow up email 

06/05/2025 EMartin sent email to Patricia Iacono patricia.iacono@outerbankshealth.org for update on device

🔧 Work Performed
NB time - EMSAR U. Travel to site. Get to device, setup equipment. Performed ULS PM and T&V per instruction successfully. Travel from site. Weekly Team meeting with Fady.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 99020521 - SN US822B0781
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268719
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 20.0 business days
🗓️
▶
3 Status: Scheduled Jun 24, 9:45 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-16T00:00:00.000+0000, 2025-09-16T04:00:00.000+0000, 2025-09-16T16:00:00.000+0000
👷
Technician Assigned by Erin Martin
Technician: Torey Fields
🚨 18.0 business days
🆕
▶
4 Status: Entered Jul 18, 7:39 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Patricia Gordon
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-16T16:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 2m
🚨 42.0 business days
🔧
Status: Tech On Site by Patricia Gordon Sep 16, 1:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 60d 6h
⏱️
▶
2 11x Labor Added Sep 17, 7:15 AM
11x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 17h 27m
⏳ 2.0 business days
🏁
Status: Closed by Patricia Gordon Sep 18, 8:11 AM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏱️
▶
2 Labor Added Sep 18, 11:28 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 20m
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 59m
💰
Status: Invoiced by Josh Longway Sep 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:11 AM
Invoice Number: SM-241466

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 16, 12:00 PM
Created
Apr 28, 11:50 AM
Invoice #
SM-241466

Work Details (12)

Name Type Status Qty Amount Date
WL-02938318 Labor Open 1.5 $0.00 Sep 17, 7:15 AM
WL-02938319 Labor Open 0.5 $0.00 Sep 17, 7:15 AM
WL-02938320 Labor Open 2 $275.00 Sep 17, 7:15 AM
WL-02938321 Labor Open 0.5 $0.00 Sep 17, 7:15 AM
WL-02938322 Labor Open 1.5 $0.00 Sep 17, 7:15 AM
WL-02938323 Expenses Open 1 $0.00 Sep 17, 7:15 AM
WL-02938324 Expenses Open 1 $0.00 Sep 17, 7:15 AM
WL-02938325 Expenses Open 1 $0.00 Sep 17, 7:15 AM
WL-02938326 Expenses Open 1 $0.00 Sep 17, 7:15 AM
WL-02938327 Travel Open 1 $0.00 Sep 17, 7:15 AM
WL-02938328 Travel Open 1 $0.00 Sep 17, 7:15 AM
WL-02940750 Labor Open 0.016666666666667 $38.00 Sep 18, 11:28 AM

Details