Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268721 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology Group — 483 Cranbury Rd, East Brunswick NJ, 08816

Apr 28, 2025 → Sep 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (38 biz days early)
Active: 74 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 19, 2025
16 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Jun 19 → Sep 5, 2025
54 business days (counted)
Running total: 74 of ? biz days used
Created: Apr 28, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Jun 19 Ready for Release ⏸ Paused 16 —
Jun 19 → Sep 5 Scheduled ▶ Running 54 74
Dispatch 0.0d
Holding 16.5d (excluded)
Coordinators 74.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
16.5 days
Coordinators
74.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: Oct 30, 2025 Completed: Sep 5, 2025 (55 days early)
📅
90.3 days Total Age
⏱️
53.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
71.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 53.3 days stuck in "Scheduled"
⏱️
Total Delay 71.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
16.5d
Scheduled
53.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/27/2025 Cever sent reminder email to mariham.tawfik@univrad.com

06/19/2025 Cever received email from mariham.tawfik@univrad.com asking for Sept 4th at 8:30 a.m.

06/19/2025 Cever sent email to mariham.tawfik@univrad.com offering Jason for Sept 4th at 9:30 a.m. or 12th at 9:30 a.m.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 96457958 - SN US322B0742
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268721
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 17.0 business days
👷
▶
3 Technician Assigned Jun 19, 1:43 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-04T12:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
🚨 53.0 business days
⏱️
3x Labor Added Sep 4, 10:36 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.75, 82
⏱️
2x Labor Added Sep 4, 10:14 PM
Type: Labor, Travel
Status: Open
Qty: 1, 15
✔️
Status: Completed by Jason Yenser Sep 4, 10:33 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 77d 8h, 0m
⏱️
Labor Added Sep 5, 11:24 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 5, 11:33 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 59m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:35 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Sep 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 10:59 AM
Invoice Number: SM-240742

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 53.3 business days (threshold: 2.0 business days)
Exceeded by 51.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 4, 8:30 AM
Created
Apr 28, 11:50 AM
Invoice #
SM-240742

Work Details (6)

Name Type Status Qty Amount Date
WL-02924843 Labor Open 2.5 $0.00 Sep 4, 10:36 AM
WL-02924844 Labor Open 1.75 $275.00 Sep 4, 10:36 AM
WL-02924845 Travel Open 82 $0.00 Sep 4, 10:36 AM
WL-02926018 Labor Open 1 $0.00 Sep 4, 10:14 PM
WL-02926019 Travel Open 15 $0.00 Sep 4, 10:14 PM
WL-02926487 Labor Open 0.016666666666667 $38.00 Sep 5, 11:24 AM

Details