Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268733 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 SHENANDOAH WOMENS HEALTH — 99 Tavern Rd, Martinsburg WV, 25401

Apr 28, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (52 biz days early)
Active: 81 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 14, 2025
118 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Nov 14 → Feb 17, 2026
61 business days (counted)
Running total: 81 of ? biz days used
Created: Apr 28, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Nov 14 Ready for Release ⏸ Paused 118 —
Nov 14 → Feb 17 Scheduled ▶ Running 61 81
Dispatch 0.0d
Holding 118.5d (excluded)
Coordinators 81.9d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
118.5 days
Coordinators
81.9 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Feb 17, 2026 (72 days early)
📅
199.6 days Total Age
⏱️
118.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
80.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 118.5 days stuck in "Ready for Release"
⏱️
Total Delay 80.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
118.5d
Scheduled
60.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 Rbailey - Per Email from Fanfan he is onsite


11/14/2025 DMalloy - Customer agreed to have FSE Fanfan Siku on site on February 16, 2026 @Noon

bworrell@svms.net


11/13/2025 DMalloy - Emailed recieved from customer asking if this device can be combined with the device with SN US32111526 on WO-12441108. Replied advsing they can be combined. provided proposed dates for both. 

bworrell@svms.net

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 89509649 - SN US221B1282
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268733
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 119.0 business days
👷
▶
3 Technician Assigned Nov 14, 4:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-16T05:00:00.000+0000, 2026-02-16T00:00:00.000+0000, 2026-02-16T19:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 171d 1h
🚨 60.9 business days
⏱️
▶
3 3x Labor Added Feb 16, 11:27 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 94d 6h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 2:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 2:51 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 60.9 business days (threshold: 2.0 business days)
Exceeded by 58.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Feb 16, 2:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03108190 Labor Open 4 $0.00 Feb 16, 11:27 PM
WL-03108191 Labor Open 2 $275.00 Feb 16, 11:27 PM
WL-03108192 Travel Open 191 $0.00 Feb 16, 11:27 PM
WL-03110563 Labor Open 0.016666666666667 $38.00 Feb 18, 2:45 PM

Details