Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268737 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Physicians East — 2780 Dickinson Ave, Greenville NC, 27834

Apr 28, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (62 biz days early)
Active: 33 biz days
Paused: 176 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸176d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 11, 2026
176 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 3, 2026
11 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Feb 11 Ready for Release ⏸ Paused 176 —
Feb 11 → Feb 16 Ready for Scheduling ▶ Running 2 22
Feb 16 → Mar 3 Scheduled ▶ Running 11 33
Mar 3 → Mar 3 Tech On Site ▶ Running 0 33
Dispatch 0.0d
Holding 176.5d (excluded)
Coordinators 34.9d
Field Work 2.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
176.5 days
Coordinators
34.9 days
Over SLA
Field Work
2.1 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Mar 5, 2026 (86 days early)
📅
211.2 days Total Age
⏱️
176.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Closed • 310 days old
🚨
Primary Delay 176.5 days stuck in "Ready for Release"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.9d / 1.0d SLA
Ready for Release
176.5d
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 SRobinson- Kerri Scott emailed back and confirmed 03/03 at 11:30am for Patty. Dispatching WO and sending a confirmed email back. 

02/11/2026 Rbailey - Rcvd email from vmoore@physicianseast.com confirming devices and looking for dates. Per Planner offering Patty Gordon Mar 3 or 5 @1130. Sending email


01/16/2026 Rbailey - Sent 1st Attempt email to Velinda Moore vmoore@physicianseast.com to confirm devices onsite

🔧 Work Performed
Time spent completing EMSAR U assignments, researching SN's for EV300, answering emails. Travel to site. wait to get to device. Performed ULS PM and T&V per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 84388163 - SN US320C0538
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268737
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 177.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 11, 11:35 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 259d 20h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 16, 2:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-03T16:30:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 2h
🚨 10.0 business days
💵
2x Expenses Added Mar 2, 2:10 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Patricia Gordon Mar 3, 12:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 21h
✔️
Status: Completed by Patricia Gordon Mar 3, 1:26 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 13m
⏱️
6x Labor Added Mar 3, 3:55 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.75, 1.5, 3
⏱️
Labor Added Mar 3, 5:47 PM
Type: Labor
Status: Open
Qty: 2
⏳ 1.8 business days
🏁
Status: Closed by Patricia Gordon Mar 4, 8:57 PM
From: Completed
To: Closed
Duration in Previous: 1d 7h

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Mar 3, 11:30 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03126298 Expenses Open 1 $0.00 Mar 2, 2:10 PM
WL-03126299 Expenses Open 1 $0.00 Mar 2, 2:10 PM
WL-03128271 Labor Open 0.75 $0.00 Mar 3, 3:55 PM
WL-03128272 Labor Open 1.5 $275.00 Mar 3, 3:55 PM
WL-03128273 Expenses Open 1 $0.00 Mar 3, 3:55 PM
WL-03128274 Expenses Open 1 $0.00 Mar 3, 3:55 PM
WL-03128275 Expenses Open 1 $0.00 Mar 3, 3:55 PM
WL-03128276 Travel Open 3 $0.00 Mar 3, 3:55 PM
WL-03128627 Labor Open 2 $0.00 Mar 3, 5:47 PM

Details