Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268759 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology Group — 48 N Gilbert St, Tinton Falls NJ, 07701

Apr 28, 2025 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (50 biz days early)
Active: 80 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 19, 2025
16 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Jun 19 → Sep 15, 2025
60 business days (counted)
Running total: 80 of ? biz days used
Created: Apr 28, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Jun 19 Ready for Release ⏸ Paused 16 —
Jun 19 → Sep 15 Scheduled ▶ Running 60 80
Dispatch 0.0d
Holding 16.5d (excluded)
Coordinators 81.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
16.5 days
Coordinators
81.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Apr 28, 2025 Due: Nov 30, 2025 Completed: Sep 15, 2025 (76 days early)
📅
97.0 days Total Age
⏱️
60.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
78.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 60.0 days stuck in "Scheduled"
⏱️
Total Delay 78.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
16.5d
Scheduled
60.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/25/2025 Cever sent email to michele.dunne@univrad.com the fSE is ooo sept 5th advised reschedule for Sept 15th

06/19/2025 Cever received call from 7325305750 advised Tuesday and Thursday are not good for service. Advised FSE Jason is available Sept 5th confirmed 5th at 9:30 and 11:30 sending email to michele.dunne@univrad.com

06/19/2025 Cever sent email to michele.dunne@univrad.com for both devices offering Sept 11th or 25th at 12:30 p.m. and 2:30 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 96494989 - SN US322B1325
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268759
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 17.0 business days
👷
▶
3 Technician Assigned Jun 19, 12:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-05T15:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 19h
🚨 46.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 25, 1:06 PM
Scheduled For: 2025-09-15T15:00:00.000+0000
🚨 15.0 business days
⏱️
3x Labor Added Sep 15, 7:12 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 1.25, 105
✔️
Status: Completed by Jason Yenser Sep 15, 7:49 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 88d 7h, 0m
⏱️
▶
2 Labor Added Sep 16, 9:57 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 10m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Sep 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:11 AM
Invoice Number: SM-241468

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 60.0 business days (threshold: 2.0 business days)
Exceeded by 58.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 15, 11:00 AM
Created
Apr 28, 11:50 AM
Invoice #
SM-241468

Work Details (4)

Name Type Status Qty Amount Date
WL-02936604 Labor Open 1.5 $275.00 Sep 15, 7:12 PM
WL-02936605 Labor Open 1.25 $0.00 Sep 15, 7:12 PM
WL-02936606 Travel Open 105 $0.00 Sep 15, 7:12 PM
WL-02937046 Labor Open 0.016666666666667 $38.00 Sep 16, 9:57 AM

Details