Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268775 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Damien Fertility Partners — 655 Shrewsbury Ave Ste 300, Shrewsbury NJ, 07702

Apr 28, 2025 → Oct 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (18 biz days early)
Active: 86 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 28, 2025
42 business days (not counted)
66d
▶ Clock Running
Status: Scheduled
Jul 28 → Oct 30, 2025
66 business days (counted)
Running total: 86 of ? biz days used
Created: Apr 28, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Jul 28 Ready for Release ⏸ Paused 42 —
Jul 28 → Oct 30 Scheduled ▶ Running 66 86
Dispatch 0.0d
Holding 42.5d (excluded)
Coordinators 87.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
42.5 days
Coordinators
87.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Nov 30, 2025 Completed: Oct 30, 2025 (31 days early)
📅
129.0 days Total Age
⏱️
66.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
85.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 66.6 days stuck in "Scheduled"
⏱️
Total Delay 85.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
42.5d
Scheduled
66.6d / 2.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/2025 Cever sent reminder email to mmccolgan@damienivf.com

07/28/2025 Rbailey - Called 732.758.6511 Pressed 0. Oper Xfer'd me to Mariah. She advised proposed dates won't work. She chose Oct 30th at 1 pm. Sending email to Advise and loop Planner


07/15/2025 Rbailey - Called 973.732.2909 the Newark Office. Was rerouted to the Shrewsbury Office. Spoke with Mariah Mackason. She Scheduled the WOs for August. Resending email for October as well


07/15/2025 Rbailey - Called 732.758.6511 Spoke with Oper. Asked for Noemi. She said that Noemi was at the Newark location. Calling Newark


07/10/2025 Rbailey - Called 732.758.6511 Spoke with Oper. She said that Noemi was at the Newark location. I advised I was calling to schedule the PMs and she said the email would be the best way, but that i could leave a voicemail on the Nurses line. Xfer'd and left VM with proposed dates of Oct 21 or 26


07/03/2025 Cever sent email to nurse@damienfertilitypartners.com trying to scheudle Sept and oct

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
ClearVue 850 Ultrasound System - IP 105609702 - SN SZ82361699
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268775
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 43.0 business days
👷
▶
3 Technician Assigned Jul 28, 3:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-30T17:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 61d 23h
🚨 67.0 business days
⏱️
3x Labor Added Oct 30, 4:53 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 3.25, 105
✔️
Status: Completed by Jason Yenser Oct 30, 5:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 94d 1h, 0m
⏱️
Labor Added Oct 31, 10:06 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 31, 10:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 7m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245833

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 66.6 business days (threshold: 2.0 business days)
Exceeded by 64.6 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 30, 1:00 PM
Created
Apr 28, 11:50 AM
Invoice #
SM-245833

Work Details (4)

Name Type Status Qty Amount Date
WL-02990289 Labor Open 1.75 $275.00 Oct 30, 4:53 PM
WL-02990290 Labor Open 3.25 $0.00 Oct 30, 4:53 PM
WL-02990291 Travel Open 105 $0.00 Oct 30, 4:53 PM
WL-02991438 Labor Open 0.016666666666667 $38.00 Oct 31, 10:06 AM

Details