Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268787 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Vidant Chowan Hospital — 211 Virginia Rd, Edenton NC, 27932

Apr 28, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (16 biz days early)
Active: 32 biz days
Paused: 140 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸140d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 18, 2025
140 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 22, 2025
2 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 22 → Jan 7, 2026
10 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Completed
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Apr 28, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 18 Ready for Release ⏸ Paused 140 —
Dec 18 → Dec 22 Ready for Scheduling ▶ Running 2 22
Dec 22 → Jan 7 Scheduled ▶ Running 10 32
Jan 7 → Jan 7 Tech On Site ▶ Running 0 32
Jan 7 → Jan 7 Completed ▶ Running 0 32
Jan 7 → Jan 7 Scheduled ▶ Running 0 32
Dispatch 0.0d
Holding 140.5d (excluded)
Coordinators 34.2d
Field Work 2.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
140.5 days
Coordinators
34.2 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Jan 30, 2026 Completed: Jan 8, 2026 (22 days early)
📅
174.0 days Total Age
⏱️
140.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
33.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 140.5 days stuck in "Ready for Release"
⏱️
Total Delay 33.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.6d / 1.0d SLA
Ready for Release
140.5d
Scheduled
10.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
1.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/30/2025 EMartin sent email to christopher.berry@ecuhealth.org advising needing to push date to following date 01/07/26 at 10 am

12/18/202 Mklose rcvd email from Christopher Berry, confirm Patty Jan 6 @1:30pm

12/18/2025 Mklose sent email to nicoleggarcia6@gmail.com; christopher.berry@ecuhealth.org. offer Patty January 6th

12/15/2025 MKlose sent emaI to Chris, Nicole offer Patty January 6th @1:30pm

10/21/2025 EMartin called Nicole Garcia / 705766032 recording stated call could not be completed 

called Chris Berry (252) 482-0083 / went straight to VM for cardio lab 

called (252) 562-3979 / went to VM sent follow up email chris.berry@ecuhealth.org

09/12/2025 YEspino Called 252-339-2881 to follow up with James over the previous email sent to verify the Pm info sent in. Was unable to speak to him so i left a message for a call back.


09/03/2025 YEspino Called 252-339-2881 to speak to James Loftis to verify the Pm info sent. Was unable to speak to him so i left a message. Will be sending an email as well . Email: jloftis@vidanthealth.com


09/02/2025 Emartin sent email to Nicole Garcia nicoleggarcia6@gmail.com for update on device

🔧 Work Performed
Travel to site. Get to device. Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 79294388 - SN US119B1921
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268787
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 141.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 18, 1:55 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 204d 22h
⏳ 3.0 business days
👷
▶
4 Technician Assigned Dec 22, 2:31 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-06T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-06T18:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 30, 1:34 PM
Scheduled For: 2026-01-07T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Patricia Gordon Jan 7, 10:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 19h
✔️
Status: Completed by Patricia Gordon Jan 7, 2:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 8m
⏱️
▶
2 11x Labor Added Jan 7, 5:51 PM
11x Labor Added → Status: Scheduled
🗓️
Status: Scheduled by Patricia Gordon
From: Completed, Scheduled
To: Scheduled, Completed
Duration in Previous: 3h 17m, 0m
⏳ 1.8 business days
🏁
Status: Closed by Patricia Gordon Jan 8, 6:56 PM
From: Completed
To: Closed
Duration in Previous: 1d 1h
⏳ 4.6 business days
⏱️
Labor Added Jan 14, 12:24 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 12:31 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jan 7, 10:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (12)

Name Type Status Qty Amount Date
WL-03056705 Labor Open 1.5 $0.00 Jan 7, 5:51 PM
WL-03056706 Labor Open 2 $275.00 Jan 7, 5:51 PM
WL-03056707 Labor Open 2.5 $0.00 Jan 7, 5:51 PM
WL-03056708 Expenses Open 1 $0.00 Jan 7, 5:51 PM
WL-03056709 Expenses Open 1 $0.00 Jan 7, 5:51 PM
WL-03056710 Expenses Open 1 $0.00 Jan 7, 5:51 PM
WL-03056711 Expenses Open 1 $0.00 Jan 7, 5:51 PM
WL-03056712 Expenses Open 1 $0.00 Jan 7, 5:51 PM
WL-03056713 Expenses Open 1 $0.00 Jan 7, 5:51 PM
WL-03056714 Travel Open 64 $0.00 Jan 7, 5:51 PM
WL-03056715 Travel Open 128 $0.00 Jan 7, 5:51 PM
WL-03064679 Labor Open 0.016666666666667 $38.00 Jan 14, 12:24 PM

Details