Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01269560 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UNIVERSITY OF MARYLAND ST JOSEPH MEDICAL CENTER LLC — 7601 OSLER DRIVE, TOWSON MD, 21204

Apr 30, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (15 biz days early)
Active: 151 biz days
🕐 Clock stopped: Invoiced (Dec 9, 2025)
▶ Clock Running
Status: Created
Apr 30 → Apr 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 30 → Apr 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
134d
▶ Clock Running
Status: Assigned
Apr 30 → Nov 12, 2025
134 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 25, 2025
9 business days (counted)
Running total: 143 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Dec 9, 2025
8 business days (counted)
Running total: 151 of ? biz days used
Created: Apr 30, 2025 Invoiced: Dec 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 30 → Apr 30 Created ▶ Running 0 0
Apr 30 → Apr 30 Ready for Scheduling ▶ Running 0 0
Apr 30 → Nov 12 Assigned ▶ Running 134 134
Nov 12 → Nov 25 Scheduled ▶ Running 9 143
Nov 25 → Dec 9 Tech On Site ▶ Running 8 151
Dispatch 14.5d
Coordinators 144.0d
Field Work 8.0d
Billing 0.3d
✓ SLA Met
Dispatch
14.5 days
Over SLA
Coordinators
144.0 days
Over SLA
Field Work
8.0 days
Over SLA
Billing
0.3 days
Created: Apr 30, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
150.6 days Total Age
⏱️
134.5d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
162.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 308 days old
🚨
Primary Delay 134.5 days stuck in "Assigned"
⏱️
Total Delay 162.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
134.5d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Tech On Site
8.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
14.5d / 1.0d SLA
L2 Review
1.6d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed installation of 3 giraffe warmers
🔍 Technician Findings
Completed installation of 3 giraffe warmers
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE WARMER serial number(s): GBW25351306SA,GBW25361322SA,GBW25361323SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
GEHC MIC Installation - 3 Giraffe WARMERS

Timeline

📋
Work Order Created Apr 30, 3:09 PM
Work Order: WO-01269560
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Shelby Robinson Apr 30, 3:29 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
👷
▶
2 Technician Assigned Apr 30, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
🚨 135.0 business days
👷
▶
3 Technician Assigned Nov 12, 3:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 196d 0h
⏳ 4.0 business days
💵
2x Expenses Added Nov 17, 11:36 AM
Type: Expenses
Status: Open
Qty: 1
📅
▶
2 Dispatch Scheduled Nov 17, 1:20 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-24T17:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Nov 25, 11:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 19h
⏳ 4.0 business days
⏱️
4x Labor Added Dec 2, 6:25 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3, 8, 20
⏳ 4.7 business days
✔️
Status: Completed by Jeffrey Coles Dec 8, 7:21 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13d 8h, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Dec 10, 2:57 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 19h
🚨 15.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:50 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:07 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Assigned
Duration: 134.5 business days (threshold: 4.0 business hours)
Exceeded by 134.0 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Tech On Site
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Nov 24, 12:00 PM
Created
Apr 30, 3:09 PM
Invoice #
SM-250436

Work Details (7)

Name Type Status Qty Amount Date
WL-03009784 Expenses Open 1 $0.01 Nov 17, 11:36 AM
WL-03009785 Expenses Open 1 $0.00 Nov 17, 11:36 AM
WL-03024094 Labor Open 0.5 $100.00 Dec 2, 6:25 PM
WL-03024095 Labor Open 3 $400.00 Dec 2, 6:25 PM
WL-03024096 Travel Open 8 $0.00 Dec 2, 6:25 PM
WL-03024097 Travel Open 20 $0.00 Dec 2, 6:25 PM
WL-03033091 Labor Open 0.016666666666667 $38.00 Dec 10, 2:57 PM

Details