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Detailed work order timeline, KPIs, and analysis

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WO-01270245 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

May 2, 2025 → Dec 11, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: May 9, 2025
✗ SLA Missed (24 biz days late)
Active: 29 biz days
Paused: 122 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
SLA Target
▶ Clock Running
Status: Created
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
12d
▶ Clock Running
Status: Scheduled
May 2 → May 20, 2025
12 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Tech On Site
May 20 → May 20, 2025
0 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
May 20 → May 21, 2025
1 business day (counted)
Running total: 13 of 5 biz days used
⏸77d
⏸ Clock Paused
Status: Awaiting Parts
May 21 → Sep 11, 2025
77 business days (not counted)
▶ Clock Running
Status: Reschedule
Sep 11 → Sep 15, 2025
2 business days (counted)
Running total: 15 of 5 biz days used
⏸45d
⏸ Clock Paused
Status: Awaiting Parts
Sep 15 → Nov 19, 2025
45 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 16 of 5 biz days used
13d
▶ Clock Running
Status: Scheduled
Nov 20 → Dec 11, 2025
13 business days (counted)
Running total: 29 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 29 of 5 biz days used
Created: May 2, 2025 Completed: Dec 11, 2025
Business Days Used 29 / 5
0 5d budget +24d over
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
May 2 → May 2 Created ▶ Running 0 0 / 5
May 2 → May 2 Ready for Scheduling ▶ Running 0 0 / 5
May 2 → May 2 Assigned ▶ Running 0 0 / 5
May 2 → May 20 Scheduled ▶ Running 12 12 / 5
May 20 → May 20 Tech On Site ▶ Running 0 12 / 5
May 20 → May 21 Tech Off Site ▶ Running 1 13 / 5
May 21 → Sep 11 Awaiting Parts ⏸ Paused 77 —
Sep 11 → Sep 15 Reschedule ▶ Running 2 15 / 5
Sep 15 → Nov 19 Awaiting Parts ⏸ Paused 45 —
Nov 19 → Nov 20 Reschedule ▶ Running 1 16 / 5
Nov 20 → Dec 11 Scheduled ▶ Running 13 29 / 5
Dec 11 → Dec 11 Tech On Site ▶ Running 0 29 / 5
Dispatch 0.0d
Material Management 122.0d
Coordinators 30.7d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
122.0 days
Over SLA
Coordinators
30.7 days
Over SLA
Field Work
1.2 days
Billing
0.0 days
Created: May 2, 2025 Due: May 9, 2025 Completed: Dec 11, 2025 (215 days late)
📅
151.5 days Total Age
⏱️
77.0d in Awaiting Parts Longest Stage
🔄
13 transitions Status Changes
⚠️
139.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (2 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 May 20, 2025
Visit 2 Nov 13, 2025
Visit 3 Dec 11, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 306 days old
🚨
Primary Delay 77.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 139.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
26.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Awaiting Parts
122.0d / 3.0d SLA
Reschedule
4.2d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 CDempsey- Tyler to be onsite next week to evaluate.

11/18/25 CDempsey- Tyler will be onsite 2nd week of Dec and will try to confirm if bed was disposed of.

11/17/25 TBollman still awaiting backordered parts but the bed was removed from the "shell" space bed repairs are done in before my visit last week and its location is unknown and was possibly disposed of with some of the retired beds being removed.

11.17.25 hshaw - chat tech to proceed to completion.

11/12/25 CDempsey- sill waiting on parts.

10/22/25 CDempsey- waiting on parts ordered by Tyler last month.

10/16/25 CDempsey- escalated request to Brad for status update.

10/8/25 CDempsey- waiting on parts.

10/1/25 CDempsey- checking status of parts order.

9/9/25 CDempsey- as per MM, part is still on backorder and they were scheduled to follow up again on Sept 4th. I will reach out to them today.

8/13/25 CDempsey- contacted MM for update on parts.

7/29/25 CDempsey- parts still on backorder.

7/23/25 CDempsey- Parts backordered. MM checking with vendor for update.

7/7/25 CDempsey- As per MM, parts still back order.

6/20/25 CDempsey- parts still showing as on back order.

6/11/25 CDempsey- parts showing as on back order.

5/21 DV: PO#4010479903HTM received $1063.42

5/20 Tbollman awaiting PO to order parts

🔧 Work Performed
5/20 evaluated damage researched and quoted parts 11/13 Bed was removed from storage area CNL 12/11/25 bed was accidentally disposed of and has been retired customer to retain parts
🔍 Technician Findings
foot board controller ripped out of its hinge
⚠️ Problem Description
control panel dusted out of frame
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created May 2, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned May 2, 4:14 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-05-29T16:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Michael Burris May 14, 4:19 PM
Scheduled For: 2025-05-19T16:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Tyler Bollman May 20, 6:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 2h
⏱️
Labor Added May 20, 6:23 PM
Type: Labor
Status: Open
Qty: 2.5
🚗
Status: Tech Off Site by Tyler Bollman May 20, 7:23 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 5m
⏳ 1.6 business days
📦
▶
2 Parts Requested May 21, 7:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Tech Off Site
To: Awaiting Parts
Duration in Previous: 1d 0h
💵
Expenses Added May 22, 9:27 AM
Type: Expenses
Status: Open
Qty: 1
🚨 77.0 business days
🔩
▶
2 4x Parts Added Sep 11, 6:33 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 112d 22h
⏳ 2.7 business days
📦
Status: Awaiting Parts by Keith Fricke Sep 15, 2:44 PM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 3d 20h
🚨 42.0 business days
⏱️
Labor Added Nov 13, 10:49 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.1 business days
💵
▶
2 Expenses Added Nov 18, 9:43 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Amy Greene
From: Awaiting Parts
To: Reschedule
Duration in Previous: 64d 7h
⏳ 2.3 business days
🗓️
▶
2 Status: Scheduled Nov 20, 9:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Craig Dempsey
Scheduled For: 2025-12-11T18:00:00.000+0000
🚨 14.0 business days
⏱️
▶
2 3x Labor Added Dec 11, 3:45 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Tyler Bollman
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 21d 6h, 0m
📄
▶
2 Status: Ready to Bill Dec 12, 10:43 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 12.0 business days
🧾
Invoice Created Dec 30, 12:30 PM
Invoice Number: SM-249006

Bottlenecks

Scheduled
Duration: 12.5 business days (threshold: 2.0 business days)
Exceeded by 10.5 business days
Awaiting Parts
Duration: 77.0 business days (threshold: 3.0 business days)
Exceeded by 74.0 business days
Reschedule
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.4 business hours
Awaiting Parts
Duration: 45.0 business days (threshold: 3.0 business days)
Exceeded by 42.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📦
Parts Order 00075521
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Dec 11, 1:00 PM
Created
May 2, 3:44 PM
Invoice #
SM-249006

Work Details (11)

Name Type Status Qty Amount Date
WL-02800827 Labor Open 2.5 $237.50 May 20, 6:23 PM
WL-02803136 Expenses Open 1 $0.00 May 22, 9:27 AM
WL-02932958 Parts Open 2 $11.48 Sep 11, 6:33 PM
WL-02932959 Parts Open 1 $6.81 Sep 11, 6:33 PM
WL-02932960 Parts Open 1 $6.81 Sep 11, 6:33 PM
WL-02932961 Parts Open 1 $194.33 Sep 11, 6:33 PM
WL-03006974 Labor Open 1 $95.00 Nov 13, 10:49 PM
WL-03012274 Expenses Open 1 $0.00 Nov 18, 9:43 PM
WL-03034503 Labor Open 4 $0.00 Dec 11, 3:45 PM
WL-03034504 Labor Open 0.5 $47.50 Dec 11, 3:45 PM
WL-03034505 Travel Open 225 $0.00 Dec 11, 3:45 PM

Details