Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270589 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

May 5, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (59 biz days early)
Active: 13 biz days
Paused: 90 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 23, 2025
13 business days (counted)
Running total: 13 of ? biz days used
⏸90d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 2, 2025
90 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: May 6, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
May 6 → May 6 Created ▶ Running 0 0
May 6 → May 23 Ready for Scheduling ▶ Running 13 13
May 23 → Oct 2 Ready for Release ⏸ Paused 90 —
Oct 2 → Oct 2 Scheduled ▶ Running 0 13
Dispatch 1.0d
Holding 90.5d (excluded)
Coordinators 14.1d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
90.5 days
Coordinators
14.1 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: May 6, 2025 Due: Dec 31, 2025 Completed: Oct 2, 2025 (90 days early)
📅
104.0 days Total Age
⏱️
90.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
14.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 303 days old
🚨
Primary Delay 90.5 days stuck in "Ready for Release"
⏱️
Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Ready for Release
90.5d
Scheduled
0.1d / 2.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
8.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/02/2025 EMartin dispatching to FSE onsite per request
🔧 Work Performed
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000282 - EarlyVue VS30 863359 / 863380 866 (22) Error Temperature PCB replacement
📞 Call Description
FCO86000282

Timeline

📋
Work Order Created May 5, 10:30 PM
Work Order: WO-01270589
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox May 6, 8:54 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 23m
🚨 14.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:50 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 17d 6h
🚨 91.0 business days
👷
▶
4 Technician Assigned Oct 2, 11:26 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 131d 19h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-02T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-02T12:00:00.000+0000
✔️
Status: Completed by Samuel Biddie Oct 2, 12:22 PM
From: Scheduled
To: Completed
Duration in Previous: 55m
⏱️
▶
2 3x Labor Added Oct 2, 6:10 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 5h 52m
⏱️
Labor Added Oct 3, 2:01 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 3, 2:06 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 51m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 13d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:39 AM
Invoice Number: SM-243830

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Oct 2, 8:00 AM
Created
May 5, 10:30 PM
Invoice #
SM-243830

Work Details (4)

Name Type Status Qty Amount Date
WL-02958108 Labor Open 0.5 $47.50 Oct 2, 6:10 PM
WL-02958109 Labor Open 0.25 $155.00 Oct 2, 6:10 PM
WL-02958110 Travel Open 1 $0.00 Oct 2, 6:10 PM
WL-02959143 Labor Open 0.016666666666667 $38.00 Oct 3, 2:01 PM

Details