Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270630 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

May 5, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (59 biz days early)
Active: 13 biz days
Paused: 90 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 23, 2025
13 business days (counted)
Running total: 13 of ? biz days used
⏸90d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 2, 2025
90 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: May 6, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
May 6 → May 6 Created ▶ Running 0 0
May 6 → May 23 Ready for Scheduling ▶ Running 13 13
May 23 → Oct 2 Ready for Release ⏸ Paused 90 —
Oct 2 → Oct 2 Scheduled ▶ Running 0 13
Dispatch 1.0d
Holding 90.5d (excluded)
Coordinators 14.0d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
90.5 days
Coordinators
14.0 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: May 6, 2025 Due: Dec 31, 2025 Completed: Oct 2, 2025 (90 days early)
📅
104.0 days Total Age
⏱️
90.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
14.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 303 days old
🚨
Primary Delay 90.5 days stuck in "Ready for Release"
⏱️
Total Delay 14.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Ready for Release
90.5d
Scheduled
0.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
8.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📋
Work Order Created May 5, 10:30 PM
Work Order: WO-01270630
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox May 6, 8:54 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 23m
🚨 14.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:50 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 17d 6h
🚨 91.0 business days
👷
▶
3 Technician Assigned Oct 2, 9:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-02T12:15:00.000+0000, 2025-10-02T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 131d 17h
✔️
Status: Completed by Samuel Biddie Oct 2, 9:20 AM
From: Scheduled
To: Completed
Duration in Previous: 16m
⏱️
5x Labor Added Oct 2, 4:50 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 0.25, 6
🏁
Status: Closed by Samuel Biddie Oct 2, 4:56 PM
From: Completed
To: Closed
Duration in Previous: 7h 36m
⏱️
Labor Added Oct 3, 1:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 3, 1:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 31m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 13d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:39 AM
Invoice Number: SM-243832

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Oct 2, 8:00 AM
Created
May 5, 10:30 PM
Invoice #
SM-243832

Work Details (6)

Name Type Status Qty Amount Date
WL-02957963 Labor Open 0.5 $0.00 Oct 2, 4:50 PM
WL-02957964 Labor Open 1 $95.00 Oct 2, 4:50 PM
WL-02957965 Labor Open 0.25 $155.00 Oct 2, 4:50 PM
WL-02957966 Travel Open 6 $0.00 Oct 2, 4:50 PM
WL-02957967 Travel Open 1 $0.00 Oct 2, 4:50 PM
WL-02959054 Labor Open 0.016666666666667 $38.00 Oct 3, 1:20 PM

Details