Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270659 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

May 5, 2025 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (60 biz days early)
Active: 20 biz days
Paused: 82 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 23, 2025
13 business days (counted)
Running total: 13 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 2, 2025
26 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 14, 2025
7 business days (counted)
Running total: 20 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
Jul 14 → Oct 1, 2025
56 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 20 of ? biz days used
Created: May 6, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
May 6 → May 6 Created ▶ Running 0 0
May 6 → May 23 Ready for Scheduling ▶ Running 13 13
May 23 → Jul 2 Ready for Release ⏸ Paused 26 —
Jul 2 → Jul 14 Scheduled ▶ Running 7 20
Jul 14 → Oct 1 Ready for Release ⏸ Paused 56 —
Oct 1 → Oct 1 Scheduled ▶ Running 0 20
Dispatch 1.0d
Holding 83.5d (excluded)
Coordinators 22.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
83.5 days
Coordinators
22.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: May 6, 2025 Due: Dec 31, 2025 Completed: Oct 1, 2025 (91 days early)
📅
103.0 days Total Age
⏱️
57.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
19.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 303 days old
🚨
Primary Delay 57.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Ready for Release
83.5d
Scheduled
8.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/14/2025 EMartin parts transferred off of WO removing from FSE until devices are available 

07/02/2025 EMartin dispatching to FSE per Fady email to start Monday 07/07/25

🔧 Work Performed
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000275: EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📋
Work Order Created May 5, 10:30 PM
Work Order: WO-01270659
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox May 6, 8:54 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 23m
🚨 14.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:50 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 17d 6h
🚨 27.0 business days
👷
▶
3 Technician Assigned Jul 2, 4:12 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-07-07T04:00:00.000+0000, 2025-07-07T00:00:00.000+0000, 2025-07-07T12:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 40d 0h
⚠️ 8.0 business days
✅
Status: Ready for Release by Erin Martin Jul 14, 10:43 AM
From: Scheduled
To: Ready for Release
Duration in Previous: 11d 18h
🚨 28.0 business days
💵
Expenses Added Aug 20, 2:57 PM
Type: Expenses
Status: Open
Qty: 1
🚨 30.0 business days
👷
▶
4 Technician Assigned Oct 1, 2:45 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 79d 4h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-01T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-01T12:00:00.000+0000
✔️
▶
2 Status: Completed Oct 1, 7:07 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.25
🏁
Status: Closed by Samuel Biddie Oct 1, 7:16 PM
From: Completed
To: Closed
Duration in Previous: 9m
⏱️
▶
2 Labor Added Oct 2, 12:41 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 28m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 39m
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:19 PM
Invoice Number: SM-242736

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Oct 1, 8:00 AM
Created
May 5, 10:30 PM
Invoice #
SM-242736

Work Details (5)

Name Type Status Qty Amount Date
WL-02908448 Expenses Open 1 $0.00 Aug 20, 2:57 PM
WL-02956731 Labor Open 1 $95.00 Oct 1, 7:11 PM
WL-02956732 Labor Open 0.25 $155.00 Oct 1, 7:11 PM
WL-02956733 Travel Open 1 $0.00 Oct 1, 7:11 PM
WL-02957592 Labor Open 0.016666666666667 $38.00 Oct 2, 12:41 PM

Details