Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270868 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

May 6, 2025 → Oct 27, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: May 13, 2025
✗ SLA Missed (114 biz days late)
Active: 119 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
SLA Target
▶ Clock Running
Status: Created
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
68d
▶ Clock Running
Status: Assigned
May 6 → Aug 13, 2025
68 business days (counted)
Running total: 68 of 5 biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 114 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 27, 2025
5 business days (counted)
Running total: 119 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 119 of 5 biz days used
Created: May 6, 2025 Completed: Oct 27, 2025
Business Days Used 119 / 5
0 5d budget +114d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
May 6 → May 6 Created ▶ Running 0 0 / 5
May 6 → May 6 Ready for Scheduling ▶ Running 0 0 / 5
May 6 → Aug 13 Assigned ▶ Running 68 68 / 5
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 114 / 5
Oct 20 → Oct 27 Assigned ▶ Running 5 119 / 5
Oct 27 → Oct 27 Tech On Site ▶ Running 0 119 / 5
Dispatch 0.0d
Coordinators 121.3d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
121.3 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: May 6, 2025 Due: May 13, 2025 Completed: Oct 27, 2025 (166 days late)
📅
119.8 days Total Age
⏱️
68.5d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
120.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 May 6, 2025
Visit 2 Oct 27, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay 68.5 days stuck in "Assigned"
⏱️
Total Delay 120.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.3d / 1.0d SLA
Assigned
74.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27 JJ: Asset removed from National Contract effective 10/31, pls close WO and process for billing

🔧 Work Performed
'25.10.27_MS: Closiing WO as asset has been removed from Nat'l Contract
🔍 Technician Findings
'25.10.27_MS: Asset has been removed from Nati'l Contract for JJ.
⚠️ Problem Description
Foot end drifts down. Bed inoperable
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created May 6, 1:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned May 6, 4:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 38m
⏱️
4x Labor Added May 6, 8:35 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 67
🚨 62.4 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 98d 19h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Oct 27, 10:55 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
▶
2 Status: Completed Oct 27, 11:02 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 28, 11:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 59m
📨
▶
2 Status: Invoice Pending Oct 28, 12:49 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Nov 1, 10:36 AM
Invoice Number: SM-244959

Bottlenecks

Assigned
Duration: 68.5 business days (threshold: 4.0 business hours)
Exceeded by 68.0 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
May 6, 1:33 PM
Invoice #
SM-244959

Work Details (5)

Name Type Status Qty Amount Date
WL-02783688 Labor Open 2 $0.00 May 6, 8:35 PM
WL-02783689 Labor Open 0.5 $0.00 May 6, 8:35 PM
WL-02783690 Labor Open 0.5 $0.00 May 6, 8:35 PM
WL-02783691 Travel Open 67 $0.00 May 6, 8:35 PM
WL-02985182 Labor Open 0.25 $0.00 Oct 27, 10:58 AM

Details