Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270870 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

May 6, 2025 → Oct 22, 2025

🔴 Behind
P5
SLA Clock
5 business days from creation · Target: May 13, 2025
✗ SLA Missed (111 biz days late)
Active: 116 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
SLA Target
▶ Clock Running
Status: Created
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
68d
▶ Clock Running
Status: Assigned
May 6 → Aug 13, 2025
68 business days (counted)
Running total: 68 of 5 biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 114 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 22, 2025
2 business days (counted)
Running total: 116 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 116 of 5 biz days used
Created: May 6, 2025 Completed: Oct 22, 2025
Business Days Used 116 / 5
0 5d budget +111d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
May 6 → May 6 Created ▶ Running 0 0 / 5
May 6 → May 6 Ready for Scheduling ▶ Running 0 0 / 5
May 6 → Aug 13 Assigned ▶ Running 68 68 / 5
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 114 / 5
Oct 20 → Oct 22 Assigned ▶ Running 2 116 / 5
Oct 22 → Oct 22 Tech On Site ▶ Running 0 116 / 5
Dispatch 0.0d
Coordinators 118.3d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
118.3 days
Over SLA
Field Work
0.0 days
Created: May 6, 2025 Due: May 13, 2025 (296 days overdue)
📅
116.8 days Total Age
⏱️
68.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
116.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 May 6, 2025
Visit 2 Oct 22, 2025

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Billing Review • 302 days old
🚨
Primary Delay 68.5 days stuck in "Assigned"
⏱️
Total Delay 116.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.3d / 1.0d SLA
Assigned
70.9d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29 JJ: Emailed biomed Mike Slaughter re. PO request

12/23: Emailed biomed re. PO

12.18.25 hshaw - chat tech to follow up with PO.

10.23.25 Hshaw - waiting for PO

🔧 Work Performed
'25.10.22_MS: Brake foot pedal seemed to work fine. Got charge nurse to verify that all of the brake pedals worked to her satisfaction. (They did.) Closing WO and returning to service.
🔍 Technician Findings
'25.10.22_MS: Found Bed with an open Repair WO.
⚠️ Problem Description
Brake pl foot inoperable
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created May 6, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned May 6, 4:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 40m
⏱️
Labor Added May 6, 8:26 PM
Type: Labor
Status: Open
Qty: 2
🚨 62.4 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 98d 18h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⏳ 3.0 business days
🔧
▶
3 Status: Tech On Site Oct 22, 3:05 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
💵
Status: Billing Review by Hannah Shaw Oct 23, 12:13 PM
From: Closed
To: Billing Review
Duration in Previous: 21h 4m

Bottlenecks

Assigned
Duration: 68.5 business days (threshold: 4.0 business hours)
Exceeded by 68.0 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
May 6, 1:34 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-02783675 Labor Open 2 $190.00 May 6, 8:26 PM
WL-02980167 Labor Open 1.25 $118.75 Oct 22, 3:07 PM

Details