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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270876 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

May 6, 2025 → Dec 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: May 13, 2025
✗ SLA Missed (140 biz days late)
Active: 145 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
SLA Target
▶ Clock Running
Status: Created
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
68d
▶ Clock Running
Status: Assigned
May 6 → Aug 13, 2025
68 business days (counted)
Running total: 68 of 5 biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 114 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 121 of 5 biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Dec 3, 2025
22 business days (counted)
Running total: 143 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 145 of 5 biz days used
Created: May 6, 2025 Completed: Dec 5, 2025
Business Days Used 145 / 5
0 5d budget +140d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
May 6 → May 6 Created ▶ Running 0 0 / 5
May 6 → May 6 Ready for Scheduling ▶ Running 0 0 / 5
May 6 → Aug 13 Assigned ▶ Running 68 68 / 5
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 114 / 5
Oct 20 → Oct 29 Assigned ▶ Running 7 121 / 5
Oct 29 → Dec 3 Ready for Scheduling ▶ Running 22 143 / 5
Dec 3 → Dec 5 Assigned ▶ Running 2 145 / 5
Dispatch 0.0d
Coordinators 149.1d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
149.1 days
Over SLA
Billing
0.2 days
Created: May 6, 2025 Due: May 13, 2025 Completed: Dec 5, 2025 (205 days late)
📅
145.8 days Total Age
⏱️
68.5d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
146.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 6, 2025
Visit 2 Dec 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay 68.5 days stuck in "Assigned"
⏱️
Total Delay 146.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
70.3d / 1.0d SLA
Assigned
78.8d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.8.25 hshaw - GE portal, unit removed from contract 11/30/25.

🔧 Work Performed
Site states unit is to be retired
🔍 Technician Findings
Site states unit is to be retired
⚠️ Problem Description
Head end inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created May 6, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned May 6, 4:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 28m
⏱️
Labor Added May 6, 8:32 PM
Type: Labor
Status: Open
Qty: 2
🚨 62.4 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 98d 18h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 23.0 business days
👷
▶
2 Technician Assigned Dec 3, 11:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 2h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 5, 1:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 8, 10:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
▶
2 Status: Invoice Pending Dec 8, 12:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Dec 9, 8:00 AM
Invoice Number: SM-248464

Bottlenecks

Assigned
Duration: 68.5 business days (threshold: 4.0 business hours)
Exceeded by 68.0 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
May 6, 1:51 PM
Invoice #
SM-248464

Work Details (2)

Name Type Status Qty Amount Date
WL-02783682 Labor Open 2 $0.00 May 6, 8:32 PM
WL-03027990 Labor Open 0.25 $0.00 Dec 5, 1:16 PM

Details