Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01271299 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LENOX HILL RADIOLOGY - HARLEM — 215 W 125TH ST, NEW YORK NY, 11355

May 8, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 6, 2025
✓ SLA Met (1 biz days early)
Active: 102 biz days
🕐 Clock stopped: Tech Off Site (Oct 4, 2025)
▶ Clock Running
Status: Created
May 8 → May 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 12, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
May 12 → May 16, 2025
4 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
May 16 → May 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
91d
▶ Clock Running
Status: Ready for Scheduling
May 16 → Sep 26, 2025
91 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 4, 2025
5 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 4 → Oct 4, 2025
0 business days (counted)
Running total: 102 of ? biz days used
Created: May 8, 2025 Tech Off Site: Oct 4, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
May 8 → May 8 Created ▶ Running 0 0
May 8 → May 12 Ready for Scheduling ▶ Running 2 2
May 12 → May 16 Scheduled ▶ Running 4 6
May 16 → May 16 Entered ▶ Running 0 6
May 16 → Sep 26 Ready for Scheduling ▶ Running 91 97
Sep 26 → Sep 26 Assigned ▶ Running 0 97
Sep 26 → Oct 4 Scheduled ▶ Running 5 102
Oct 4 → Oct 4 Tech On Site ▶ Running 0 102
Dispatch 0.0d
Coordinators 105.5d
Billing 9.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
105.5 days
Over SLA
Billing
9.5 days
Over SLA
Created: May 8, 2025 Due: Oct 6, 2025 Completed: Oct 4, 2025 (2 days early)
📅
103.0 days Total Age
⏱️
91.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
118.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 300 days old
🚨
Primary Delay 91.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 118.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
94.5d / 1.0d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
12.0d / 1.0d SLA
Ready to Bill
9.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/16/2025 RArnold- Removed from Vivian. Project on hold

05/12/2025 RArnold - Dispatching to Vivian

🔧 Work Performed
Installation - Pristina
⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📋
▶
2 Work Order Created May 8, 10:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned May 12, 9:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-05-16T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 23h
⚠️ 5.0 business days
🆕
Status: Entered by Rebecca Arnold May 16, 4:08 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 4d 6h, 0m
🚨 92.0 business days
👷
▶
3 Technician Assigned Sep 26, 10:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 132d 17h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-03T12:00:00.000+0000
⚠️ 5.0 business days
💵
Expenses Added Oct 2, 8:57 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.4 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 3, 10:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 12h
🚗
5x Travel Added Oct 3, 10:43 PM
Type: Travel, Labor
Status: Open
Qty: 15, 1.5, 6
💵
2x Expenses Added Oct 3, 10:49 PM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Status: Tech Off Site Oct 3, 10:55 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 1m
🚨 12.1 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 22, 4:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18d 17h
⚠️ 10.0 business days
📨
▶
2 Status: Invoice Pending Nov 4, 1:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:39 PM
Invoice Number: SM-245565

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 91.5 business days (threshold: 1.0 business days)
Exceeded by 90.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Ready to Bill
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Vivian Hyde
Scheduled
Oct 3, 8:00 AM
Created
May 8, 10:02 AM
Invoice #
SM-245565

Work Details (8)

Name Type Status Qty Amount Date
WL-02958448 Expenses Open 1 $0.00 Oct 2, 8:57 PM
WL-02959970 Travel Open 15 $0.00 Oct 3, 10:43 PM
WL-02959968 Labor Open 1 $0.00 Oct 3, 10:43 PM
WL-02959969 Travel Open 15 $0.00 Oct 3, 10:43 PM
WL-02959966 Labor Open 1.5 $155.00 Oct 3, 10:43 PM
WL-02959967 Labor Open 6 $900.00 Oct 3, 10:43 PM
WL-02959981 Expenses Open 1 $0.00 Oct 3, 10:49 PM
WL-02959980 Expenses Open 1 $0.00 Oct 3, 10:49 PM

Details