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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01272085 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • P4

📍 Giant Pharmacy 235 — 5701 Plank Road, West Fredericksburg VA, 22407

May 13, 2025 → Oct 15, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: May 19, 2025
✗ SLA Missed (9 biz days late)
Active: 13 biz days
Paused: 93 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
SLA Target
▶ Clock Running
Status: Created
May 13 → May 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
May 13 → Sep 25, 2025
93 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Oct 1, 2025
4 business days (counted)
Running total: 4 of 4 biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 15, 2025
9 business days (counted)
Running total: 13 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 13 of 4 biz days used
Created: May 13, 2025 Completed: Oct 15, 2025
Business Days Used 13 / 4
0 4d budget +9d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
May 13 → May 13 Created ▶ Running 0 0 / 4
May 13 → Sep 25 Ready for Release ⏸ Paused 93 —
Sep 25 → Oct 1 Assigned ▶ Running 4 4 / 4
Oct 1 → Oct 15 Scheduled ▶ Running 9 13 / 4
Oct 15 → Oct 15 Tech On Site ▶ Running 0 13 / 4
Dispatch 0.0d
Holding 93.5d (excluded)
Coordinators 14.2d
Field Work 0.6d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
93.5 days
Coordinators
14.2 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: May 13, 2025 Due: Dec 31, 2025 Completed: Oct 15, 2025 (77 days early)
📅
106.5 days Total Age
⏱️
93.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 93.5 days stuck in "Ready for Release"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
93.5d
Assigned
4.6d / 0.5d SLA
Scheduled
9.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/15/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
10/15/25 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please complete a PM on this Kiosk
📄 Description
Merge KMY Kiosk

Timeline

📋
▶
2 Work Order Created May 13, 3:43 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Kirsten Walls
From: Entered
To: Ready for Release
Duration in Previous: 2m
🚨 94.0 business days
👷
▶
2 Technician Assigned Sep 25, 3:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 134d 23h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Oct 1, 2:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-15T12:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Melissa Owens Oct 8, 3:30 PM
Scheduled For: 2025-10-15T15:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 15, 9:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 19h
✔️
Status: Completed by Praelow Cameron Oct 15, 10:51 AM
From: Tech On Site
To: Completed
Duration in Previous: 54m
⏱️
▶
2 3x Labor Added Oct 15, 2:37 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 3h 45m
📄
Status: Ready to Bill by Hannah Shaw Oct 15, 4:29 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1h 52m, 0m
💰
Status: Invoiced by Hannah Shaw Oct 15, 5:08 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 38m
⏳ 2.9 business days
🧾
Invoice Created Oct 19, 9:16 PM
Invoice Number: SM-243636

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Oct 15, 11:00 AM
Created
May 13, 3:43 PM
Invoice #
SM-243636

Work Details (3)

Name Type Status Qty Amount Date
WL-02971658 Labor Open 0.75 $0.00 Oct 15, 2:37 PM
WL-02971659 Labor Open 1 $0.00 Oct 15, 2:37 PM
WL-02971660 Travel Open 30 $0.00 Oct 15, 2:37 PM

Details