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← WO Overview

WO-01273852 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

May 19, 2025 → Nov 20, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: May 27, 2025
✗ SLA Missed (73 biz days late)
Active: 78 biz days
Paused: 49 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
SLA Target
▶ Clock Running
Status: Created
May 19 → May 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
May 19 → May 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
45d
▶ Clock Running
Status: Assigned
May 19 → Jul 24, 2025
45 business days (counted)
Running total: 45 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jul 24 → Jul 25, 2025
1 business day (counted)
Running total: 46 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 46 of 5 biz days used
▶ Clock Running
Status: Reschedule
Jul 25 → Jul 31, 2025
4 business days (counted)
Running total: 50 of 5 biz days used
⏸25d
⏸ Clock Paused
Status: Awaiting Parts
Jul 31 → Sep 5, 2025
25 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 50 of 5 biz days used
⏸24d
⏸ Clock Paused
Status: Awaiting Parts
Sep 5 → Oct 9, 2025
24 business days (not counted)
27d
▶ Clock Running
Status: Reschedule
Oct 9 → Nov 19, 2025
27 business days (counted)
Running total: 77 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 77 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 78 of 5 biz days used
Created: May 19, 2025 Completed: Nov 20, 2025
Business Days Used 78 / 5
0 5d budget +73d over
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
May 19 → May 19 Created ▶ Running 0 0 / 5
May 19 → May 19 Ready for Scheduling ▶ Running 0 0 / 5
May 19 → Jul 24 Assigned ▶ Running 45 45 / 5
Jul 24 → Jul 25 Tech On Site ▶ Running 1 46 / 5
Jul 25 → Jul 25 Tech Off Site ▶ Running 0 46 / 5
Jul 25 → Jul 31 Reschedule ▶ Running 4 50 / 5
Jul 31 → Sep 5 Awaiting Parts ⏸ Paused 25 —
Sep 5 → Sep 5 Assigned ▶ Running 0 50 / 5
Sep 5 → Oct 9 Awaiting Parts ⏸ Paused 24 —
Oct 9 → Nov 19 Reschedule ▶ Running 27 77 / 5
Nov 19 → Nov 19 Entered ▶ Running 0 77 / 5
Nov 19 → Nov 20 Assigned ▶ Running 1 78 / 5
Dispatch 0.0d
Material Management 50.5d
Coordinators 80.4d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
50.5 days
Over SLA
Coordinators
80.4 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.0 days
Created: May 19, 2025 Due: May 27, 2025 Completed: Nov 20, 2025 (176 days late)
📅
128.0 days Total Age
⏱️
46.0d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
121.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
Visit 1 Oct 27, 2025
Visit 2 Nov 20, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 46.0 days stuck in "Assigned"
⏱️
Total Delay 121.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
47.5d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Reschedule
32.7d / 2.0d SLA
Awaiting Parts
50.5d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.17.25 hshaw - chat tech to proceed to completion

5/19 DV: PO#4010478341HTM received $300

🔧 Work Performed
replaced patient rt toprail - cycle tested unit - unit returned to service
🔍 Technician Findings
found unit with patient rt toprail broke
⚠️ Problem Description
Handrail broken at patient right side foot
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created May 19, 9:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned May 19, 11:33 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Herbert Durant
🚨 46.0 business days
🔧
Status: Tech On Site by Herbert Durant Jul 24, 11:19 AM
From: Assigned
To: Tech On Site
Duration in Previous: 65d 23h
⏳ 2.0 business days
🚗
▶
2 Status: Tech Off Site Jul 25, 2:43 PM
Status: Tech Off Site → Status: Reschedule
🔄
Status: Reschedule by Mark Franks
From: Tech Off Site
To: Reschedule
Duration in Previous: 2m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Jul 31, 3:40 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Herbert Durant
From: Reschedule
To: Awaiting Parts
Duration in Previous: 6d 0h
💵
Expenses Added Aug 1, 9:23 AM
Type: Expenses
Status: Open
Qty: 1
🚨 25.0 business days
👷
▶
2 Technician Assigned Sep 5, 11:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Awaiting Parts, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 35d 19h, 0m
🚨 25.0 business days
🔩
▶
2 2x Parts Added Oct 9, 11:50 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 34d 0h
🚨 12.0 business days
⏱️
2x Labor Added Oct 27, 10:24 PM
Type: Labor, Expenses
Status: Open
Qty: 9, 1
🚨 16.2 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Reschedule, Entered
To: Entered, Assigned
Duration in Previous: 41d 3h, 0m
⏱️
Labor Added Nov 20, 10:19 AM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Nov 20, 12:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 21h 47m
🏁
Status: Closed by Yves Dessin Nov 20, 12:30 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
▶
3 Status: Ready to Bill Nov 21, 12:13 PM
Status: Ready to Bill → Status: Billing Review → Status: Invoiced
💵
Status: Billing Review by Hannah Shaw
From: Invoice Pending
To: Billing Review
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw
From: Billing Review
To: Invoiced
Duration in Previous: 1m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:22 PM
Invoice Number: 247344

Bottlenecks

Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Awaiting Parts
Duration: 25.5 business days (threshold: 3.0 business days)
Exceeded by 22.5 business days
Awaiting Parts
Duration: 25.0 business days (threshold: 3.0 business days)
Exceeded by 22.0 business days
Reschedule
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📦
Parts Order 00079190
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
May 19, 9:47 AM
Invoice #
247344

Work Details (7)

Name Type Status Qty Amount Date
WL-02887020 Expenses Open 1 $0.00 Aug 1, 9:23 AM
WL-02964926 Parts Open 1 $92.00 Oct 9, 11:50 AM
WL-02964927 Expenses Open 1 $0.00 Oct 9, 11:50 AM
WL-02986047 Labor Open 9 $0.00 Oct 27, 10:24 PM
WL-02986048 Expenses Open 1 $0.00 Oct 27, 10:24 PM
WL-03014425 Labor Open 1 $95.00 Nov 20, 10:19 AM
WL-03014672 Labor Open 1 $95.00 Nov 20, 12:22 PM

Details