Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01274376 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Murray Medical Center — 707 Old Dalton Ellijay Rd, Chatsworth GA, 30705

May 20, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (256 biz days early)
Active: 145 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
▶ Clock Running
Status: Created
May 20 → May 21, 2025
1 business day (counted)
Running total: 1 of ? biz days used
89d
▶ Clock Running
Status: Scheduled
May 21 → Sep 29, 2025
89 business days (counted)
Running total: 90 of ? biz days used
52d
▶ Clock Running
Status: Assigned
Sep 29 → Dec 16, 2025
52 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 19, 2025
3 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 145 of ? biz days used
Created: May 20, 2025 Completed: Dec 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
May 20 → May 21 Created ▶ Running 1 1
May 21 → Sep 29 Scheduled ▶ Running 89 90
Sep 29 → Dec 16 Assigned ▶ Running 52 142
Dec 16 → Dec 19 Scheduled ▶ Running 3 145
Dec 19 → Dec 19 Tech On Site ▶ Running 0 145
Dispatch 1.4d
Coordinators 146.4d
Field Work 0.1d
Billing 2.5d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Coordinators
146.4 days
Over SLA
Field Work
0.1 days
Billing
2.5 days
Over SLA
Created: May 20, 2025 Due: Dec 31, 2026 Completed: Dec 19, 2025 (377 days early)
📅
145.4 days Total Age
⏱️
90.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
144.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 90.0 days stuck in "Scheduled"
⏱️
Total Delay 144.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Scheduled
94.0d / 2.0d SLA
Assigned
52.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/16/2025 EMartin sent email to Jessica advising Bruce onsite Friday to complete device 12/12/2025 EMartin Fady sent email to Jessica advising he is working on getting WO created and parts ordered with PO FSE Bruce Ballard will be onsite next week to complete device

12/09/2025 EMartin sent email to Jessica for update on device repair 

11/06/2025 EMartin rcvd call from Jessica advised that she spk with her biomed team and FSE onsite to get device completed / I advised the quote had expired and needs hard copy PO would loop Fady into thread to get process started again for quotes to be sent and hard copy PO for parts to be ordered for onsite visit

11/06/2025 MHamersley - called 706.602.7800 ext 2394, spoke to Jessica, transferred call to Erin; Trilogy EV300 Ventilator H29669847B95D


09/29/2025 EMartin parts transferred off of WO device will be complete when repair is completed 

09/02/2025 Emartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched 07/14/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched 06/09/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched 05/21/2025 EMartin dispatching to FSE for aged parts

05/20/2025 SRobinson- Created follow up WO for the remaining device left on this case. (old WO-01244907) -Follow up notes - [05/20/2025] – Completed this week’s work and closed the PWO. Need a new EMSAR WO and Onsite Philips WO for my return trip when device has been repaired to complete 1 device. [SEB]


-Previous notes -

05/15/2025 EMartin sent email to jessica.mattox@adventhealth.com advising FSE onsite Tuesday 05/20/25 to complete device

02/21/2025 RArnold - Inbound call from Jessica. She confirmed the device. Address confirmed. She will be POC. Vendormate. 


02/21/2025 RArnold - Called 706.602.7800 ext 2394 for Jessica Mattox. Left a message. Sending email.

jessica.mattox@adventhealth.com

🔧 Work Performed
FCO86600081 Upgraded Operational Software to current version 1.05.10.00 H29669847B95D
🔍 Technician Findings
FCO86600081 Upgraded Operational Software to current version 1.05.10.00 H29669847B95D
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created May 20, 5:11 PM
Work Order: WO-01274376
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned May 21, 11:12 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-06-06T04:00:00.000+0000, 2025-06-06T00:00:00.000+0000, 2025-06-06T12:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 18h 0m
🚨 13.0 business days
📅
Dispatch Scheduled by Erin Martin Jun 9, 10:20 AM
Scheduled For: 2025-06-20T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Erin Martin Jun 23, 10:32 AM
Scheduled For: 2025-07-11T12:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Erin Martin Jul 14, 11:21 AM
Scheduled For: 2025-08-08T12:00:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 11, 10:56 AM
Scheduled For: 2025-08-29T12:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 2, 10:09 AM
Scheduled For: 2025-09-19T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 9, 11:50 AM
Scheduled For: 2025-09-26T12:00:00.000+0000
🚨 15.0 business days
👷
Status: Assigned by Erin Martin Sep 29, 4:29 PM
From: Scheduled
To: Assigned
Duration in Previous: 131d 5h
🚨 52.9 business days
👷
▶
3 Technician Assigned Dec 16, 9:50 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Assigned
To: Scheduled
Duration in Previous: 77d 18h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-19T17:00:00.000+0000, 2025-12-19T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Bruce Ballard Dec 19, 2:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 4h
⏱️
▶
2 5x Labor Added Dec 19, 3:23 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 34m, 0m
⏳ 2.0 business days
⏱️
Labor Added Dec 22, 10:43 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 22, 10:49 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Scheduled
Duration: 90.0 business days (threshold: 2.0 business days)
Exceeded by 88.0 business days
Assigned
Duration: 52.4 business days (threshold: 4.0 business hours)
Exceeded by 51.9 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Dec 19, 8:00 AM
Created
May 20, 5:11 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03043603 Labor Open 1 $0.00 Dec 19, 3:23 PM
WL-03043604 Labor Open 2.3166666666667 $237.50 Dec 19, 3:23 PM
WL-03043605 Labor Open 2 $155.00 Dec 19, 3:23 PM
WL-03043606 Travel Open 83 $0.00 Dec 19, 3:23 PM
WL-03043607 Travel Open 84 $0.00 Dec 19, 3:23 PM
WL-03045043 Labor Open 0.016666666666667 $38.00 Dec 22, 10:43 AM

Details