Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (79 biz days late)
🕐 Clock stopped: Invoiced (Sep 24, 2025)
▶ Clock Running
Status: Scheduled
May 21 → May 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Ready for Scheduling
May 21 → Jul 11, 2025
34 business days (counted)
Running total: 34 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jul 11 → Aug 26, 2025
32 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Aug 27, 2025
1 business day (counted)
Running total: 67 of ? biz days used
17d
▶ Clock Running
Status: Billing Review
Aug 27 → Sep 22, 2025
17 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Closed
Sep 22 → Sep 24, 2025
2 business days (counted)
Running total: 86 of ? biz days used
Created: May 21, 2025
Invoiced: Sep 24, 2025
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| May 21 → May 21 |
Scheduled |
▶ Running
|
0 |
0 |
| May 21 → Jul 11 |
Ready for Scheduling |
▶ Running
|
34 |
34 |
| Jul 11 → Aug 26 |
Scheduled |
▶ Running
|
32 |
66 |
| Aug 26 → Aug 27 |
Ready for Scheduling |
▶ Running
|
1 |
67 |
| Aug 27 → Sep 22 |
Billing Review |
▶ Running
|
17 |
84 |
| Sep 22 → Sep 24 |
Closed |
▶ Running
|
2 |
86 |
Coordinators
68.4 days
Over SLA
Billing
20.3 days
Over SLA
Created: May 21, 2025
Due: Dec 31, 2025
Completed: Sep 24, 2025 (98 days early)
⏱️
34.4d in Ready for Scheduling
Longest Stage
🔄
8 transitions
Status Changes
⚠️
83.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
34.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay
83.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
35.9d
/ 1.0d SLA
Scheduled
32.5d
/ 2.0d SLA
Billing Review
17.8d
/ 2.0d SLA
Ready to Bill
1.6d
/ 1.0d SLA
Invoice Pending
0.9d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
5/21/2025 1500 CM ack msg; LM w/WZ; 5/23/2025 1424 LM w/Julian re NAR; 7/10/2025 NNL 1734 CM LM w/JUlian re cnfm; 7/11/25 1142 Julian cnfm; ack cnfm, LM w/DR; 1506 Dr ack cnfm; 8/26/2025 1447 PUSHED - 8/27/2025 0858 DR ack msg
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
50d 22h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
46d 0h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
21h 50m
💵
Type:
Expenses
Status:
Open
Qty:
1
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
26d 1h
📅
Scheduled For:
2025-09-14T12:00:00.000+0000
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 0h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
17h 31m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
7h 15m
🧾
Invoice Number:
SM-242182
Bottlenecks
Ready for Scheduling
Duration: 34.4 business days (threshold: 1.0 business days)
Exceeded by 33.4 business days
Scheduled
Duration: 32.5 business days (threshold: 2.0 business days)
Exceeded by 30.5 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Billing Review
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
ℹ️ Work Order Details
Technician
Diane Rovatsos
Scheduled
Sep 14, 8:00 AM
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02944133 |
Expenses |
Open |
1 |
$28.30 |
Sep 21, 11:24 PM |