Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01274856 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST ELIZABETHS MEDICAL CENTER — 736 CAMBRIDGE ST, BRIGHTON MA, 02135

May 22, 2025 → Sep 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed
Active: 20 biz days
Paused: 63 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
May 22 → May 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸63d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 25, 2025
63 business days (not counted)
15d
▶ Clock Running
Status: Canceled
Aug 25 → Sep 16, 2025
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: On Hold
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 20 of ? biz days used
Created: May 22, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
May 22 → May 22 Created ▶ Running 0 0
May 22 → May 23 Ready for Scheduling ▶ Running 1 1
May 23 → Aug 25 Ready for Release ⏸ Paused 63 —
Aug 25 → Sep 16 Canceled ▶ Running 15 16
Sep 16 → Sep 18 Ready for Scheduling ▶ Running 2 18
Sep 18 → Sep 22 On Hold ▶ Running 2 20
Sep 22 → Sep 22 Assigned ▶ Running 0 20
Sep 22 → Sep 22 Scheduled ▶ Running 0 20
Dispatch 0.3d
Holding 65.8d (excluded)
Coordinators 5.0d
Field Work 0.0d
Billing 6.9d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
65.8 days
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
6.9 days
Over SLA
Created: May 22, 2025 Due: Jul 12, 2025 Completed: Sep 22, 2025 (71 days late)
📅
83.6 days Total Age
⏱️
63.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 286 days old
🚨
Primary Delay 63.5 days stuck in "Ready for Release"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Ready for Release
63.5d
Canceled
15.4d
On Hold
2.3d
Scheduled
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
6.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/25/2025 ABelyea - per GEHC, FMI already completed, cancel WO

07/21/2025 MHamersley - called 617-779-6384, call went to Soumia's VM/LM; sent f/u email: soumia.elanbi@steward.org ;


WO-01274856 - Giraffe OmniBed Carestation TABX6211

WO-01282673 - Venue Go Ultrasound VGD000777


07/14/2025 MHamersley - called 617-779-6384, call went to Soumia's VM/LM; sent f/u email: soumia.elanbi@steward.org


07/09/2025 MHamersley - called 617-779-6384, call went to Soumia's VM/LM; sent f/u email: soumia.elanbi@steward.org


06/19/2025 MHamersley - called 617-779-6384, call went to Soumia's VM/LM; sent f/u email: soumia.elanbi@steward.org


06/02/2025 MHamersley - called 617-779-6384, call went to Soumia's VM/LM; sent email: soumia.elanbi@steward.org


Giraffe OmniBed Carestation TABX62110

🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created May 22, 7:59 AM
Work Order: WO-01274856
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea May 22, 10:25 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 26m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:50 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 5h
🚨 64.0 business days
🚫
Status: Canceled by Allison Belyea Aug 25, 4:31 PM
From: Ready for Release
To: Canceled
Duration in Previous: 94d 0h
🚨 15.9 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 16, 10:05 AM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 21d 17h
⏳ 2.0 business days
📅
Dispatch Scheduled by Allison Belyea Sep 17, 11:49 AM
Scheduled For: 2025-09-17T05:00:00.000+0000
⏳ 2.0 business days
⏸️
Status: On Hold by Allison Belyea Sep 18, 5:32 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 2d 7h
⏳ 2.8 business days
👷
▶
3 Status: Assigned Sep 22, 5:56 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Allison Belyea
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-09-22T05:00:00.000+0000
✔️
▶
2 Status: Completed Sep 22, 6:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Allison Belyea
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Sep 22, 6:09 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Allison Belyea Sep 23, 12:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 52m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 1h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 11:05 AM
Invoice Number: SM-242560

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 22, 1:00 AM
Created
May 22, 7:59 AM
Invoice #
SM-242560

Work Details (1)

Name Type Status Qty Amount Date
WL-02944999 Labor Open 0.016666666666667 $38.00 Sep 22, 6:09 PM

Details