Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01274874 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NYU LANGONE HOSPITAL BROOKLYN — 150 55TH ST, BROOKLYN NY, 11220

May 22, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed (74 biz days late)
Active: 107 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
May 22 → May 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 9, 2025
10 business days (not counted)
86d
▶ Clock Running
Status: Ready for Scheduling
Jun 9 → Oct 10, 2025
86 business days (counted)
Running total: 87 of ? biz days used
20d
▶ Clock Running
Status: On Hold
Oct 10 → Nov 11, 2025
20 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 107 of ? biz days used
Created: May 22, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
May 22 → May 22 Created ▶ Running 0 0
May 22 → May 23 Ready for Scheduling ▶ Running 1 1
May 23 → Jun 9 Ready for Release ⏸ Paused 10 —
Jun 9 → Oct 10 Ready for Scheduling ▶ Running 86 87
Oct 10 → Nov 11 On Hold ▶ Running 20 107
Nov 11 → Nov 11 Assigned ▶ Running 0 107
Dispatch 0.3d
Holding 31.3d (excluded)
Coordinators 88.6d
Billing 15.4d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
31.3 days
Coordinators
88.6 days
Over SLA
Billing
15.4 days
Over SLA
Created: May 22, 2025 Due: Jul 12, 2025 Completed: Nov 11, 2025 (121 days late)
📅
118.0 days Total Age
⏱️
86.6d in Ready for Scheduling Longest Stage
🔄
18 transitions Status Changes
⚠️
96.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 286 days old
🚨
Primary Delay 86.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 96.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
88.6d / 1.0d SLA
Ready for Release
10.5d
On Hold
20.8d
Assigned
0.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
15.4d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/29/2025 RArnold- Per Stavroula, 2 of her devices are are out of service and she can not pull the other 2 until they are repaired.



09/17/2025 RArnold- Called 16468647155 for Stavroula Floutsis. Left a message. Sending email. 


07/09/2025 RArnold - Emailed POC for update on device availability. sent PF


06/09/2025 RArnold - Called (646) 864-7155 for Stavroula. She said she was able to locate them but they are in use. They will have to swap them once completed. She needs to speak to the department. 


05/27/2025 RArnold - Called (646) 864-7155 for Stavroula Floutsis. She said she was contacted about one SN# already but she did not have it. Going to send her an email with the 4 SN#s. She will be POC

Stavroula.Floutsis@nyulangone.org

🔧 Work Performed
FMI 32097 Not Executed - Customer Postponement w/o Date
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created May 22, 7:59 AM
Work Order: WO-01274874
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea May 22, 10:25 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 26m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 5h
🚨 11.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Jun 9, 3:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 16d 23h
🚨 87.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:58 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 122d 22h
🚨 21.0 business days
👷
▶
4 Technician Assigned Nov 11, 1:11 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: On Hold
To: Assigned
Duration in Previous: 32d 0h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 12, 2:36 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 1d 1h, 0m
⚠️ 6.0 business days
💵
▶
2 Status: Billing Review Nov 19, 2:01 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review Nov 20, 9:04 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 25, 9:13 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 5d 0h
📄
Status: Ready to Bill by Timothy Amburgey Nov 25, 9:23 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Nov 26, 10:55 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 1, 11:41 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 5d 0h
📄
Status: Ready to Bill by Timothy Amburgey Dec 1, 11:49 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 50m
🚨 10.0 business days
🧾
Invoice Created Dec 12, 2:46 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 86.6 business days (threshold: 1.0 business days)
Exceeded by 85.6 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
N/A
Created
May 22, 7:59 AM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03003314 Labor Open 0.25 $100.00 Nov 11, 1:12 PM
WL-03004809 Labor Open 0.016666666666667 $38.00 Nov 12, 2:36 PM

Details