Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01274948 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIOHEALTH RIVERSIDE METHODIST HOSPITAL — 3535 OLENTANGY RIVER RD, COLUMBUS OH, 43214

May 22, 2025 → Oct 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed (17 biz days late)
Active: 50 biz days
Paused: 56 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
May 22 → May 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 17, 2025
36 business days (not counted)
30d
▶ Clock Running
Status: On Hold
Jul 17 → Aug 28, 2025
30 business days (counted)
Running total: 31 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Sep 26, 2025
20 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Oct 3, 2025
5 business days (counted)
Running total: 36 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 24, 2025
14 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 50 of ? biz days used
Created: May 22, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
May 22 → May 22 Created ▶ Running 0 0
May 22 → May 23 Ready for Scheduling ▶ Running 1 1
May 23 → Jul 17 Ready for Release ⏸ Paused 36 —
Jul 17 → Aug 28 On Hold ▶ Running 30 31
Aug 28 → Sep 26 Ready for Release ⏸ Paused 20 —
Sep 26 → Oct 3 Ready for Scheduling ▶ Running 5 36
Oct 3 → Oct 24 Scheduled ▶ Running 14 50
Oct 24 → Oct 24 Entered ▶ Running 0 50
Oct 24 → Oct 24 Assigned ▶ Running 0 50
Oct 24 → Oct 24 Scheduled ▶ Running 0 50
Dispatch 0.3d
Holding 87.4d (excluded)
Coordinators 22.8d
Billing 9.1d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
87.4 days
Coordinators
22.8 days
Over SLA
Billing
9.1 days
Over SLA
Created: May 22, 2025 Due: Jul 12, 2025 Completed: Oct 24, 2025 (103 days late)
📅
107.0 days Total Age
⏱️
36.5d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
24.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 286 days old
🚨
Primary Delay 36.5 days stuck in "Ready for Release"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
7.5d / 1.0d SLA
Ready for Release
57.2d
On Hold
30.2d
Scheduled
15.3d / 2.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
7.8d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org ... 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u emails to Jasmine & Douglas. ... 07/09/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u email to Jasmine & Douglas. ... 06/20/2025 MHamersley - called 614-355-4257, Jasmine Zirkle, Director, Biomedical Engineering, call went to her VM/LM; sent email: Jasmine.Zirkle@nationwidechildrens.org & douglas.chapman@ohiohealth.com ... 06/10/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent f/u email: douglas.chapman@ohiohealth.com ... 05/30/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent email: douglas.chapman@ohiohealth.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created May 22, 7:59 AM
Work Order: WO-01274948
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea May 22, 10:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 5h
🚨 37.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 17, 6:31 PM
From: Ready for Release
To: On Hold
Duration in Previous: 55d 2h
🚨 30.7 business days
✅
Status: Ready for Release by Allison Belyea Aug 28, 2:35 PM
From: On Hold
To: Ready for Release
Duration in Previous: 41d 20h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:20 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 28d 19h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Oct 2, 11:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-06T04:00:00.000+0000, 2025-10-06T00:00:00.000+0000, 2025-10-06T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 13h
💵
Expenses Added Oct 3, 11:29 AM
Type: Expenses
Status: Open
Qty: 1
🚨 15.0 business days
🆕
▶
3 Status: Entered Oct 24, 1:49 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Paul Mccormish
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-24T12:00:00.000+0000
⏱️
Labor Added Oct 24, 4:04 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Paul Mccormish Oct 24, 4:33 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 43m, 0m
⏳ 1.9 business days
⏱️
Labor Added Oct 27, 1:08 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Oct 27, 1:14 PM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 0h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 10:56 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:10 PM
Invoice Number: SM-245631

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Oct 24, 8:00 AM
Created
May 22, 7:59 AM
Invoice #
SM-245631

Work Details (3)

Name Type Status Qty Amount Date
WL-02958917 Expenses Open 1 $0.00 Oct 3, 11:29 AM
WL-02983547 Labor Open 0.75 $100.00 Oct 24, 4:04 PM
WL-02985349 Labor Open 0.016666666666667 $38.00 Oct 27, 1:08 PM

Details