Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01274950 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIOHEALTH RIVERSIDE METHODIST HOSPITAL — 3535 OLENTANGY RIVER RD, COLUMBUS OH, 43214

May 22, 2025 → Oct 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed (63 biz days late)
Active: 96 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
May 22 → May 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 11, 2025
12 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 11 → Jun 18, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 23, 2025
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 8 of ? biz days used
88d
▶ Clock Running
Status: Ready for Scheduling
Jun 23 → Oct 28, 2025
88 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 96 of ? biz days used
Created: May 22, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
May 22 → May 22 Created ▶ Running 0 0
May 22 → May 23 Ready for Scheduling ▶ Running 1 1
May 23 → Jun 11 Ready for Release ⏸ Paused 12 —
Jun 11 → Jun 18 Ready for Scheduling ▶ Running 5 6
Jun 18 → Jun 23 Scheduled ▶ Running 2 8
Jun 23 → Jun 23 Entered ▶ Running 0 8
Jun 23 → Oct 28 Ready for Scheduling ▶ Running 88 96
Oct 28 → Oct 28 Assigned ▶ Running 0 96
Oct 28 → Oct 28 Scheduled ▶ Running 0 96
Dispatch 0.3d
Holding 12.5d (excluded)
Coordinators 100.5d
Billing 7.2d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
12.5 days
Coordinators
100.5 days
Over SLA
Billing
7.2 days
Over SLA
Created: May 22, 2025 Due: Jul 12, 2025 Completed: Oct 28, 2025 (107 days late)
📅
109.0 days Total Age
⏱️
89.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
99.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 286 days old
🚨
Primary Delay 89.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 99.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
96.9d / 1.0d SLA
Ready for Release
12.5d
Scheduled
3.6d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org 


06/11/2025 DMalloy - Email received from customer advsing that they were going to allow EMSAR to complete the remediations on the 11 devices. Replied advsing that I can have FSE Paul on site on Monday, 6/30/2025; emails sent: jasmine.zirkle@nationwidechildrens.org ... brielle.koenig@ohiohealth.com ... ... 06/02/2025 DMalloy - Called recieved from Brielle Koenig 614.566.3671. She asked if we sent the part could she complete the recall herself. Advised I would look in to this and reached back out to her. Looped her in to the email, Brielle.Koenig@ohiohealth.com ... ... 06/02/2025 MHamersley - called 614-566-3727, call went to VM/LM; called 614-566-5000, transferred to Bio Med, call went to VM/LM. ... sent email: Tiffany.Miller@ohiohealth.com ; ... ... ** Email to Tiffany BOUNCED **

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created May 22, 7:59 AM
Work Order: WO-01274950
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea May 22, 10:25 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 26m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 5h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jun 11, 12:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 20h
⚠️ 5.0 business days
💵
Expenses Added Jun 17, 3:40 PM
Type: Expenses
Status: Open
Qty: 1
📅
▶
3 Dispatch Scheduled Jun 18, 9:12 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Jackson Reeves
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 20h
⏳ 3.0 business days
🆕
Status: Entered by Deon Malloy Jun 23, 9:40 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 5d 0h, 0m
🚨 89.0 business days
👷
▶
3 Technician Assigned Oct 28, 11:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 127d 2h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-28T12:00:00.000+0000
⏱️
4x Labor Added Oct 28, 4:01 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 45
✔️
Status: Completed by Paul Mccormish Oct 28, 4:27 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 45m, 0m
⏱️
▶
2 Labor Added Oct 29, 9:27 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 17h 2m, 0m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 4h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 10:56 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:10 PM
Invoice Number: SM-245631

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 89.0 business days (threshold: 1.0 business days)
Exceeded by 88.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Oct 28, 8:00 AM
Created
May 22, 7:59 AM
Invoice #
SM-245631

Work Details (6)

Name Type Status Qty Amount Date
WL-02833601 Expenses Open 1 $0.00 Jun 17, 3:40 PM
WL-02986755 Labor Open 1 $100.00 Oct 28, 4:01 PM
WL-02986756 Labor Open 0.5 $0.00 Oct 28, 4:01 PM
WL-02986757 Labor Open 1 $100.00 Oct 28, 4:01 PM
WL-02986758 Travel Open 45 $0.00 Oct 28, 4:01 PM
WL-02987625 Labor Open 0.016666666666667 $38.00 Oct 29, 9:27 AM

Details